EM Operations Support Manager - Upper Hutt at Ara Poutama Aotearoa (Department of Corrections), Wellington (Te Whanganui a Tara)

Mō tēnei tūranga mahi | About this role

• An exciting new leadership opportunity based in Upper Hutt
• Provide senior advisory and management support to National EM Operations team
• Fast-paced, high-volume monitoring environment

Ngā kawenga | About the role

Working at Ara Poutama Aotearoa (Department of Corrections) is a big responsibility.  You will be providing senior advisory and management support to National EM Operations team on any matter relating to the effective management of electronic monitoring alert responses.

The environment is fast paced, and the team are committed to keeping the community safe. We are looking for someone who will analyse data and provide insights to deepen technical expertise across National EM Operations. You would also be required to deal with escalated issues, troubleshooting problems and come up with solutions. This role will be a key support to our business and team leaders.

The role accountabilities include:

• Align the team to the vision and identify actions to deliver against the strategic direction.
• Lead the team and coordinate alert management response activities to reduce risk, such as EM installations, monitor on-hold visits, manage exception reporting for alerts and wearers with high alert numbers.
• Provide leadership and EM operational support, ensuring compliance with alert response management practices.
• Identify technical solutions or practice improvements to reduce alert volumes.
• Handle escalations from Eagle technology and with the relevant business partners.
• Prepare and support the release of all software upgrades and patches of the monitoring system.
• Support release planning and monitoring of high-risk wearers.
• Support management of inventory and logistics to ensure effective use of electronic monitoring equipment.
• Monitor performance to ensure KPIs are achieved and promptly taking corrective actions, when required. 

Ngā pūkenga me ngā wheako | Skills and experience

This is a busy role, to ensure your success we would look to you to demonstrate some or all of the following skills, experience and attributes:

• Experience in electronic monitoring and alert management leadership role working in a fast-paced high-volume monitoring centre type environment.
• Extensive understanding of electronic monitoring equipment and technology.
• Understanding in logistics and supply chain processes.
• Experience managing a site, including health & safety, maintenance, supplies, and business continuity plans.
• Strong customer service ethos with a good understanding of the technical aspects of electronic monitoring and all functional activities associated with electronic monitoring to be successful.
• Experience leading a diverse team with competing business priorities.
• Experience leading, coaching and developing other leaders.
• Understanding and commitment to work in alignment with the principles of the Treaty of Waitangi.
• Ability to manage financial and human resources to ensure that service delivery targets are met. 
• Well-developed networks, relationship management and communication skills both with internal and external stakeholders.
• Demonstrated ability to prioritise workload of self and others in a high-pressure, high-volume environment.
• Experience in performance management and conflict resolution techniques e.g. motivational interviewing.
• Strong personal and professional resilience, with the ability to role model behaviours, exercising sound judgement, problem solving and decision making in dynamic, complex, high risk and/or sensitive situations.
• Enthusiasm for change, ability to adapt and manage others who are less comfortable with change.
• Ability to develop strong relations with stakeholders and vendors to successfully manage electronic monitoring.

Utu ā-tau | Salary

The salary range for this role is $120,404 - $169,982. 

Ko wai mātou | About us

Ara Poutama Aotearoa is a name that has been gifted to us and is our commitment to improving the oranga and safety of the people, whānau, and that of the communities we serve across the motu.

As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship) and whānau (relationships) to shape how we work and deliver the outcomes in our strategy - Hōkai Rangi.

It is an exciting time to join us, and we continue to seek out talented individuals who are committed to an inclusive, vibrant workplace.  We recognise and celebrate the uniqueness of individuals, and that of the collective talent in our whānau. 

We welcome applications from disabled and neurodiverse communities, all cultures, faiths, and Rainbow communities, as we appreciate the richness of experience that diversity brings to our organisation.  We strive to make our recruitment process fair and inclusive, and we encourage applicants to discuss reasonable accommodation with us if required at careers@corrections.govt.nz.

Tono ināianei | Apply Now

If you have any specific questions about the role please contact:  georgia.tricker@corrections.govt.nz

To apply, please submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience.  Alignment to our kaupapa is critical to our success - we ask that you provide examples which reflect and demonstrate our organisation values. 

This role is not covered by the Criminal Records (Clean Slate) Act 2014, therefore please disclose any offences with the law, even if they are outside 7 years.  Applicants who have lived overseas in the last 10 years will also be required to provide an overseas police clearance if they are successful in gaining employment with us.

Applications close on: Tuesday 29^th of April

All applications must be submitted through our careers site to ensure transparency.  Applications received via email will not be considered. 

If you want to find out more about a career with us, visit careers.corrections.govt.nz or email our team at  careers@corrections.govt.nz