Quality & Assurance Coordinator at Te Whatu Ora, Wellington

Mō tēnei tūranga mahi | About this role

• Based in the Central Region (Whanganui, MidCentral, Hawkes Bay, Wellington Region, Wairarapa)
• Permanent, Full Time

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders. 

We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities. 

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care. 

About the Role 

The Quality & Assurance Coordinator strengthens service quality by managing complaints, analysing trends, coordinating audits, monitoring corrective actions, and leading provider risk assessments. The role synthesises quality and risk information to support improvement and contributes to wider assurance activities. A strong commitment to Te Tiriti o Waitangi and equity underpins the work, prioritising Māori health gain, culturally safe practice, and support for Māori, Pacific and Disability led approaches.

This position contributes to building a positive, reflective organisational culture where kaimahi can learn, innovate, and perform well. It works collaboratively across teams and communities to advance Pae Ora goals, strengthen whānau engagement, and support system‑wide improvements. The role maintains strong partnerships and supports effective health and safety, compliance, and risk management.

About you 

To succeed in this role, you will need the following skills, experience, and attributes:

Essential experience & attributes

• Relevant qualification or equivalent experience.
• Practical experience applying Te Tiriti o Waitangi and supporting equity.
• Experience with contract administration, complaints processes, and quality/risk systems.
• Strong communication skills and ability to work with diverse stakeholders.
• Able to identify improvement opportunities and support others in using business systems.

Core capabilities

• Understanding of the application of Pae Ora, Te Tiriti obligations, and equity principles.
• Understanding of tikanga, mātauranga Māori, and whānau‑centred engagement.
• Strategic thinking, relationship building, and the ability to support high‑performing teams.
• Awareness of change leadership, financial basics, and compliance/risk requirements.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.    

How to Apply 

To apply, please click “apply now.”  All applications must be submitted through our online careers portal by 11:59PM Sunday 29 March 2026. For further information, please contact Nicole Rickard on Nicole.Rickard@TeWhatuOra.govt.nz.

Whilst Health New Zealand is undergoing change, affected kaimahi will be given preference and priority for this position.

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.