Regional HR Support Services Delivery Lead, Central at Te Whatu Ora, Wellington

Mō tēnei tūranga mahi | About this role

• Lead and develop a regional HR Support Services team, shaping the future of askHR across the region
• Play a pivotal role in implementing national, regional and district HR processes and delivering a seamless, customer-focused service

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders. 

We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities. 

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care. 

The Central Region

Central Region (Te Ikaroa) has approximately 20,000 employees providing health services to our communities through district, regional and some national services. The region stretches from Hawkes Bay and Whanganui in the north, Horowhenua and Kapiti Coast to the west, Palmerston North in the centre, Wairarapa to the east, and Hutt Valley and Wellington to the south.

Our region is sparsely populated with most of the population clustered in urban areas: Napier, Hastings, Palmerston North, Whanganui, Paraparaumu, Waikanae, Porirua, Hutt Valley and Wellington.

About the Role 

The Regional HR Support Services Delivery Lead is responsible for managing the regional HR Support Services team, ensuring high-quality, consistent, and timely HR support to the workforce across the region.

This is a new and pivotal role, providing leadership to bring together existing roles, establish regional teams and drive the development and implementation of fit-for-purpose processes and ways of working. As implementation progresses, you will ensure the askHR operating model, processes, and service expectations are applied as needed across the region in a customer-centric way. You will also ensure operational excellence so that services are delivered efficiently and effectively.

About the Service

The HR Support Services team, is the first point of contact helping managers and employees with HR queries and employment matters. As this model is established, the team will lead the implementation of new processes and ways of working, helping shape a seamless, customer-focused HR service across the region.

About you 

You bring over five years' experience in human resources, including at least two years in a people leadership role, and thrive in environments where service delivery and customer experience are top priorities. Ideally, you've worked within a customer-focused HR delivery centre and understand the pace, complexity, and importance of getting it right for both employees and stakeholders.

You are a confident communicator with strong interpersonal skills, able to translate technical processes into clear, practical guidance for team members with varying levels of expertise. You build trust easily, collaborate effectively across the organisation, and are comfortable engaging with a wide range of stakeholders.

Methodical in your approach, you enjoy problem-solving and take pride in navigating challenges with patience and clarity. You have a natural inclination to support and develop others, with a genuine desire to teach and empower your team to confidently use systems such as askHR. You are adaptable, resilient, and motivated to lead through change while maintaining a focus on operational excellence and customer service.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.    

How to Apply 

To apply please click “apply now.”  All applications must be submitted through our online careers' portal by Monday, 27 April. If you have any questions about the role, please contact Matt Kelly at matt.kelly@tewhatuora.govt.nz 

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.