Senior Advisor Operational Policy and Guidance at Education Review Office, Wellington

Mō tēnei tūranga mahi | About this role

At the Education Review Office (ERO), we are committed to improving outcomes for all learners in Aotearoa New Zealand. We are looking for a Senior Advisor Operational Policy and Guidance Advisor who can translate policy into practical, effective guidance that supports consistent, high-quality regulatory decision-making. 

This is a unique opportunity to work at the intersection of policy and operations—shaping how strategy is delivered in practice across licensing, complaints, certification and enforcement activity. 

Ko mātou | About us 

We are the Education Review Office | Te Tari Arotake Mātauranga (ERO), the New Zealand government's external evaluation agency that informs and facilitates improvement in schools/kura and early learning services.

We work to build a high performing equitable education system and believe equity and excellence in outcomes is possible for all learners when the mahi centres on Ko te tamaiti te pūtake o te kaupapa - the child, the heart of the matter. 

Mō tēnei tūranga | About the role 

In this role, you will support the design and delivery of operational policy and guidance that enables consistent, evidence-based decision-making across regulatory functions. 
You will work closely with teams across the organisation to ensure policy intent is translated into practical tools, processes and advice. 

Key responsibilities include: 

• Translating policy and legislation into clear, actionable guidance for operational teams 
• Designing and improving systems, tools and methodologies that support consistent regulatory practice 
• Providing high-quality advice, briefings and reports 
• Supporting or contributing to investigations of non-compliance, including analysing evidence and contributing to regulatory responses 
• Monitoring the impact of policy changes and identifying and mitigating risks 
• Engaging with internal and external stakeholders to support consultation and implementation 
• Developing and maintaining guidance, tools and processes to drive continuous improvement 

Mōhou ake | About you 

We are looking for someone who combines strong policy capability with a practical, delivery-focused mindset. 

You will bring: 

• Experience in policy, operational policy, regulation or advisory roles 
• The ability to translate complex policy or legislation into clear, practical guidance 
• Strong analytical and problem-solving skills, with a focus on evidence-based decision-making 
• Experience supporting or contributing to investigations or regulatory work (desirable) 
• Excellent written and verbal communication skills 
• Strong stakeholder engagement skills, with the ability to work collaboratively across teams 

Why join us 

At ERO, you'll be part of an organisation committed to continuous improvement, collaboration and making a meaningful difference in the education system. 
ERO values diversity, inclusion, equity, and wellbeing. We acknowledge Te Tiriti o Waitangi and are committed to building a workforce that reflects the communities we serve. 
We welcome applications from people of all backgrounds, experiences, identities, and abilities. We encourage our people to bring their authentic selves to work and foster a culture where everyone can thrive. 

Me pēhea te tuku tono | How to apply  

If this sounds like the opportunity you've been looking for, we'd love to hear from you. 

Click Apply to view the full Position Description and to submit your application.  In your cover letter and CV, please tell us about your experience and how you meet the key requirements of the role outlined above. 

If you would like further information about the role, reach out to virginia.ng@ero.govt.nz. 

We will review applications as they are received and may begin interviewing and may move to interview shortly after the closing date. 

Please let us know if you require any support or adjustments during the recruitment process. 

Check out our careers site to learn more about working at ERO. Applications close 19 July 2026. 

Additional information:  You must have the legal right to live and work in Aotearoa New Zealand. Background and other pre-employment checks will form part of our recruitment process.