Assistant Customs Officers - Auckland at New Zealand Customs Service, Auckland

Mō tēnei tūranga mahi | About this role

• Ever thought about joining Customs | Te Mana Ārai?
• Want to be part of the team that helps protect New Zealand's borders?
• Get your career started with Customs | Te Mana Ārai!

Based at Auckland International Airport, our Assistant Customs Officers play a vital role in welcoming and farewelling all international passengers. This is an excellent opportunity to begin your career with Customs in a role that provides real purpose in an ever changing, and often fast paced, environment.

What we offer | He aha mātou e tuku

We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges.  We are an organisation that is clear about our mission and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.

We care about well-being, personal growth, and job satisfaction, which is supported through:

• A dynamic work environment where no two days will be the same! You'll be on the frontline, playing a vital role in helping secure our borders.
• Career progression opportunities. We invest in your professional growth through training and development programmes - and a clear career path.
• 20 days annual leave plus 3 days additional paid leave between Christmas and New Year.
• Discounted Health insurance through Southern Cross.
• Free annual flu vaccinations.

A career at Customs | Te Mana Ārai could take you anywhere.

About this role |  Mō tēnei tūranga mahi

As an entry level role, we will provide full training which includes both on-the-job and classroom training as well as Officer Safety Tactics (self-defence) training.  The start date for this training intake is 21^st July 2025.

In this role you'll be:

• Providing excellent customer service by promptly responding to inquiries and providing necessary Customs information to passengers.
• Assisting with processing of NZ Traveler Declaration, collection of revenue of excisable items such as cigarettes.
• Working closely with Customs Officers and other airport staff.
• Maintaining accurate records and updating relevant systems and databases.
• Ensuring passengers meet immigration requirements and escalating situations when required.
• Working on a full-time roster - 8 hours per day - (on a 6 days on, 3 days off) shift rotation.

As an Assistant Customs Officer your base salary will be $53,842 per annum.  An additional allowance for working across a range of shifts including weekends, nights and public holidays (on a 6 on and 3 days off roster) is paid per annum of $13,093. We'll also provide you with a full uniform including work boots and free onsite parking.

You will know your shift pattern in advance, so you can plan your life around work, not work around your life.

About you |  Ko wai koe

We're looking for people who have had some experience in customer service, have great organisational skills and attention to detail to process (at times) high volumes of passengers accurately.

You'll be a great addition to our team if you can also demonstrate:

• High levels of integrity, honesty and discretion.
• Great communication skills and ability to effectively communicate with a wide range of people.
• Proficiency in using computer systems, common software applications, and the ability to learn Customs-related software.
• Good problem-solving skills and the ability to think critically.
• Motivation and reliability and the ability to work both independently and as part of a team.
• A good level of physical fitness.

Working for Customs | Mahi ki te Mana Ārai o Aotearoa

To work for the New Zealand Customs Service, you must be able to meet the following requirements:

• Be a New Zealand Citizen or New Zealand Permanent Resident.
• Residing in New Zealand at the time of application.
• Have resided continuously in New Zealand for the last 5 years*.
• Hold a full NZ Driver's licence at the time of application.
• Successful applicants are also required to pass a medical assessment, drug test and have a clear Police record.

*If you are a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years but have been absent from New Zealand for periods of 6-9 months within the past five years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA then you will be required to provide overseas Police certificates for these periods spent outside of New Zealand.

How to apply | Me pehea te whakauru

Please apply online - we cannot accept applications via email - you must apply using the link provided.

Applications close* at 5pm, on Thursday, 24^th April 2025.

(*) Please apply as soon as you can as we process applications as they are received and will fill places on our assessment centres, so this opportunity may close earlier.

Note - we will be holding assessment centres during mid May 2025 at Customhouse, in Auckland City.   If you are unable to attend an assessment centre, unfortunately we will not be able to progress your application at this time.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.  We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.