Team Leader - Claims Assessment - Auckland at Accident Compensation Corporation, Auckland

• Mentor and coach a team of Claims Assessors to achieve success
• The chance to make a real impact on the lives of kiritaki
• Auckland based full-time permanent role
  

Mō mātou | About us

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident

Our vision is Tōnui Ake Nei | Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value.'Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New'Zealand who are affected by injury.

Our strategy, Huakina Te Rā is underpinned by Te Tiriti o Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori.'The strategy gives effect to Te Tiriti o Waitangi through our waka hourua partnered approach and dual-framing.

You can find more about ACC and the work we do here.'

Mō te tūranga mahi | About the role'

As a Team Leader in Claims Assessment, you will join a cohesive leadership team who are dedicated to providing a positive employee experience through engagement, motivation and empowerment of their teams, in an environment that also ensures that you are well supported.

You will lead a team which may include but not limited to Cover Assessors, Specialist Cover Assessors (registered health professionals assessing cover for Treatment Injury) or Treatment and Support Assessors.

At this time, we are looking for a leader to step into a team of experienced assessors that mainly focus on Treatment Injury claims. In order to successfully lead this team, experience in a clinical setting is fundamental.

In this role, you will lead a high-performing team that delivers proactive, efficient support to our kiritaki, ensuring timely, quality decisions that enable recovery and rehabilitation.

If you are a leader who thrives on growing and developing your people to deliver quality customer experiences and outcomes this is the role for you.'

To download a position description click'HERE

Mōu | About you'

As a Team Leader, you will'be in your element coaching and mentoring'your team and'providing support to ensure their success.'You'will'thrive working'in a'fast-paced'environment and'enjoy the opportunity to'work'collaboratively.'

What we are looking for:

• Leadership experience in a customer focused or service delivery environment or demonstrated leadership within a team or project.
• Experience in leading teams and/or individuals remotely, ensuring strong engagement and ability to connect people to their purpose.
• To be considered a strong candidate for this role, demonstrated experience in a clinical environment is essential.
• Strong interpersonal skills with the ability to make decisions in complex and/or challenging situations.
• Demonstrated resilience and the ability to navigate difficult conversations effectively.
• Proven ability to motivate operational teams to achieve quality customer outcomes using data and insights.'
• Experience coaching people to achieve'results, adapting your approach to suit individual needs and styles.'

Ngā Hua Mahi ki ACC | Benefits working at ACC:

• Salary: $101,287 - $119,161 based on experience.
• Additional 9% superannuation.
• A supportive and inclusive work environment that values your clinical knowledge and expertise.
• Opportunities for professional development and growth within the organisation.
• The chance to make a real impact on the lives of kiritaki and contribute to their wellbeing.
• The option to explore flexible working that suits your needs and ours.
• A challenging opportunity with plenty of variety.

Me pēhea te tuku tono | How to apply

Please attached your CV and cover letter. As part of your cover letter, please include the following:


- Overview of your clinical experience
- What areas of support if any that you may require strengthening
- What excites you about this role?

Applications will close'at'11:59pm Sunday the 8th of June 2025. If you encounter accessibility issues when submitting your application, please email'hrhelp@acc.co.nz'