Telecommunications - Administration Support at Health New Zealand - Te Whatu Ora Lakes, Bay of Plenty

Mō tēnei tūranga mahi | About this role

• Tauranga Hospital, Permanent Part Time 0.6FTE
• This role offers purpose, part of patient care journey, variety and challenge
• Every call supports patient care, clinical teams and families

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Telecommunications Administrator you are the first point of contact. Professionalism, exceptional communication skills and calm approach ensure people are connected to the right support quickly and safely.

The role is to support patient care, clinical teams and families/whanau via communication of phones/call centre, paging system and RTs. As a critical service our main priority is to answer our emergency calls for Whakatane and Tauranga hospitals which involves directing the correct medical team to an emergency in a timely manner.

Strong problem-solving abilities play an integral part in the smooth running of the service to ensure good outcomes are reached.  Introductory 6 weeks training is provided with the support of a trained Senior Operator.

With Telecommunications operating 24/7 the team work on a shift rotation - morning, day, evening and night shift/s on a 4-week rotating roster.  

For this 0.6 FTE part time position, approximately 2 x nightshifts per month is a prerequisite. Shifts/roster will be discussed at interview.

Click here to view the Position description

About the Team/Service/ Location

Youll be joining a highly skilled, collaborative and passionate team at Telecommunications Service at Tauranga hospital. Hospital services operate 24/7 making the Telecommunications service an essential stakeholder within the health system.

Click here to learn more about working and living in the Bay of Plenty.

About you

To be successful as a Telecommunications Administration Support person, the experience and professional requirements needed are:  

• Minimum of 3 years previous Telecommunications/administration experience
• Computer expertise and intermediate standards in typing, spelling and grammar. Word, Excel, Outlook a must
• Ability to follow set processes
• Competent decision maker with strong problem-solving abilities including efficiency while multi-tasking under pressure or during emergency situation/s
• Flexible, adaptable to change
• Excellent coping skills and ability to work independently when required
• Exceptional communication skills and an exceptional level of excellent customer service
• A good sense of humour is valued

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click apply now. All applications must be submitted through our online careers portal by 12th April 2026. If you have any questions about the role, please contact BP-Careers@tewhatuora.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.