Resolution Specialist at Accident Compensation Corporation, Waikato

Mō tēnei tūranga mahi | About this role

About us | Mō mātou

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident.

You can find more about ACC and the work we do here.

About the role | Mō te tūranga mahi

As a Resolution Specialist, you will work in partnership with the customer and our internal colleagues to implement the best solution to restore the relationship while acting in accordance with the legislation. In some instances, this may include issuing decisions under the ACC Code of Claimant Rights, engaging with alternative dispute resolution and mediation practices and working with advocacy services.

You will identify if early resolution is possible with clients & advocates, getting to the core of their conflict with ACC. If early resolution is not possible or the client has indicated there is a breach of the Code of Claimant Rights, you may be required to investigate the complaint and identify appropriate remedies if breaches are found.

We have opportunities available for permanent roles where you will work autonomously in a varied and rewarding role based in Hamilton.

About you | Mōu

• Previous experience in dispute resolution is required
• A real love of problem solving and peeling back the layers to find the core of the issue
• This role is not for the faint hearted, therefore you will need great personal resilience and resolution skills as you will be working with people experiencing challenging circumstances
• Excellent communication skills including building rapport with internal and external clients, and the ability to have challenging conversations
• Confidence in managing time well and prioritising multiple demands
• A passion for achieving great results and doing the right thing at the right time for our customers
• It is advantageous if you have an understanding of Tikanga, Maori Dispute Resolution, Te Reo, and/or have experience with levies and business customer

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.

The appointing salary for this role will sit between $85,037 and $110,048 and we offer an additional 9% superannuation contribution. ACC offer a comprehensive benefits package, including an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.

How to apply | Me pēhea te tuku tono

As part of your application, please provide answers to the following questions with your CV:

• Please share your understanding of the Resolution Specialist role
• What appeals to you about the day'to'day work, including working with customers experiencing challenging circumstances
• Describe your experience or skills in dispute resolution or complaint handling

Applications will run through to 5:00 pm Sunday, 22nd March 2026.

Applications can only be accepted when submitted through our Te Kahu Opportunities Marketplace. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email HRhelp.