Operational Controls Assurance Lead at Accident Compensation Corporation, Wellington

Mō tēnei tūranga mahi | About this role

Permanent | Wellington

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. Our leaders bring our purpose to life by empowering people, driving performance and navigating complexity with sound judgement and integrity.

About the role | Mō te tūranga mahi

The Operational Controls Assurance Lead provides end-to-end oversight and assurance across the ACC's operational control environment, strengthening effective first line of defence risk and control management. The role ensures key operational controls are appropriately designed and operating effectively, while driving continuous improvement in operational control maturity and practices across the business.

The role provides independent insight and challenge, leads operational control testing activities, identifies systemic control gaps, and oversees the development, monitoring, and remediation of control improvement actions.

Through effective engagement and reporting the Operational Controls Assurance Lead helps ensure a robust operational control environment and improved organisational operational risk outcomes.

About you | Mōu

You will bring:

• Extensive track record in operational risk management, including strong knowledge of operational risk frameworks, control design principles, and control assurance practices.
• Demonstrated experience providing leadership, oversight, and subject matter expertise in operational risk and control environments, including guiding business stakeholders to strengthen risk and control practices.
• Leadership capability, including the ability to plan and prioritise work, manage competing priorities, lead initiatives, and deliver outcomes within agreed timeframes.
• Excellent written and verbal communication skills, with the ability to engage and influence stakeholders at all organisational levels, including senior leaders, and translate complex information into clear, practical insights.
• Strong interpersonal, facilitation, and stakeholder management skills, including the ability to constructively challenge, influence outcomes without direct authority, and navigate complex organisational environments.
• Highly developed conceptual, analytical, and data analysis capability, with the ability to work through complex, ambiguous, and emerging issues.
• Experience interpreting, modelling, and documenting business processes using recognised process modelling tools and techniques.
• Experience leading or contributing to business improvement initiatives, including planning, analysis, design, implementation, and post-implementation review.
• Proven ability to apply and operate within established frameworks, standards, and methodologies (e.g. risk, compliance, project, or process methodologies).
• Experience working in large, complex organisational environments.
• Knowledge of, or the ability to rapidly develop an understanding of, ACC's business, structure, customers, legislative environment, and core business processes.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:'

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

The appointing salary for this role starts at $120,000 - $150,000 we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.

How to apply |'Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.

Applications will run through to 26th April 2026 however please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.

Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email HRHelp.