Arms Administrator at NZ Police, Wellington - Hutt Valley;Wellington - Kapiti;Wellington - Masterton;Wellington - Porirua;Wellington - Tawa;Wellington - Upper Hutt;Wellington

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 16,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver and achieve long-term change.

Arms Administrator - Registry

• Location: Wellington CBD
• Salary: $64,161.00
• Permanent

About us

Te Tari Pūreke – Firearms Safety Authority is New Zealand’s Firearms Regulator. Our Vision is to ensure the possession and use of firearms in Aotearoa is the safest in the world.

To achieve this, Te Tari Pūreke delivers four core functions: effectively implementing the firearms licensing systems; managing the Firearms Registry; educating people to enable compliance with their legislative responsibilities; and promoting the safe possession and lawful use of firearms.

We are committed to fostering a culture of safe and responsible firearms use, gun ownership and awareness by working collaboratively with the firearms community, our stakeholders, and fellow agencies.

About the role

Through the Firearms Registry, we are strengthening how we manage firearms and other arms items in New Zealand. All firearms licence holders are now required to register arms items in their possession through digital or non-digital channels.

As an Arms Administrator - Registry you will play an integral role in improving public safety. You will be the main point of contact for Te Tari Pūreke and the Registry, providing exceptional customer experience and support via our digital and non-digital channels as well as fulfilling back-office functions.

We are looking for a strong communicator, with strong customer service skills and a good base level administration ability, who takes pride in the quality of work their work. To learn more about us, visit our About Te Tari Pūreke video. 

Key Deliverables:

• Maintain accurate, secure, and timely correspondence, information, and records by recording, updating, and retrieving information.

• Provide an effective and professional response to customers via digital and non-digital channels (including inbound/outbound calling). Effectively operate within licensing systems and NIA guidelines.
• Provide accurate information extraction, the update of information in a detailed manner and the undertaking of mail-outs and other associated tasks as directed.
• Establish and maintain appropriate internal and external working relationships with firearms licence holders and new with customer applicants.
• Foster an understanding of licence holder expectations and their regulatory responsibilities.
• Adhere to the Service Excellence and Quality Assurance standards during all interactions.

Our business hours are Monday to Friday from 0800 to 1700 hrs.  Some flexibility between these hours will be required with six-week rotational shifts with starting times from 0800, 0830 and 0900.

Special requirements

• Critical thinking and sound judgement skills.
• Resilience under pressure.
• Ability to plan, prioritise and organise work for self/others. Good communication, both written and oral.
• A customer service orientation.
• Cultural awareness and sensitivity.
• Basic computer (MS Office) skills.

Working at Te Tari Pūreke in NZ Police

Come and join a team who are passionate about ensuring the possession and use of firearms in Aotearoa is the safest in the world.

We as the firearms regulator, collaborate closely with both the Ministry of Justice and NZ Police. The Ministry of Justice is responsible for policy advice and system oversight and NZ Police is responsible for law enforcement function.

Together we seek to continuously improve our approach across the firearms regulatory environment.

While we do look for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

If you want to contribute to keeping our communities safe and enjoy purposeful and meaningful work then come join our highly motivated leadership team

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements.

To view the position description for this role please copy and paste this link into a new browser: https://www.police.govt.nz/sites/default/files/pd/08-2025/arms_administrator_te_tari_pureke.pdf

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External

  
Apply Now

If this position sounds like you, click apply now. You will be required to submit an application form and a CV.

Before confirmation of hire, pre-employment checks will be undertaken. For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

If you are an internal applicant, you must apply internally through the police system. 

If you have any questions about this vacancy, please contact ASC.NationalRecruitment@police.govt.nz

Please note: Deadline for applications is 5:00 pm Wednesday, 29th July 2026. 

We encourage early applications, as this vacancy may close prior to the advertised closing date if a high volume of applications is received.