Infrastructure Engineer at Kāinga Ora – Homes and Communities , Wellington

Mō tēnei tūranga mahi | About this role

•    Support and enhance Kāinga Ora’s enterprise infrastructure
•    Ensure systems are secure, available, stable, reliable, and perform to optimum levels
•    Permanent Wellington-based role, 5 weeks leave + insurance benefits

Te whiwhinga mahi - Our opportunity
Kāinga Ora is looking for a skilled Infrastructure Engineer to join our team, providing third-level operational support across our enterprise technology environment. In this role, you will help ensure our critical platforms remain secure, reliable, and well-managed while supporting business initiatives and contributing to continual service improvement.
You'll join a team responsible for supporting and evolving a complex enterprise environment spanning cloud, identity, collaboration, networking, security, and core infrastructure services.
You'll play a key role in maintaining the stability, security, and reliability of these services while contributing to service improvements, automation initiatives, and project delivery.
As an Infrastructure Engineer, you will:

• Manage, support, and optimise enterprise infrastructure and cloud platforms
• Manage risk and security by ensuring systems remain patched, supported, and compliant
• Support Business Continuity (BCP) and Disaster Recovery (DR) activities to maintain service resilience
• Provide technical expertise and delivery support for infrastructure projects and business initiatives
• Investigate, troubleshoot, and resolve complex operational issues across enterprise platforms
• Drive operational excellence by identifying improvements, refining processes, and maintaining high-quality technical documentation
• Contribute to automation and service improvement initiatives that enhance reliability, efficiency, and user experience
• Build effective relationships with project teams, technology partners, and internal stakeholders to deliver reliable services
• Take ownership of operational outcomes, ensuring services meet performance, availability, and security expectations.

This is a fantastic opportunity to work in a collaborative environment where your work directly contributes to the delivery of secure, reliable, and modern ICT services that support Kāinga Ora's mission.

Ngā pūmanawatanga ōu - What you will bring
We are looking for an engineer with strong operational infrastructure experience, excellent problem-solving skills, and a commitment to delivering reliable technology services.
You'll be someone who takes ownership, follows issues through to completion, builds strong working relationships, and understands that operational excellence is the foundation of great technology outcomes. You'll actively look for opportunities to improve efficiency, reliability, and security through continuous improvement and appropriate automation.
Key skills and experience:

• Core ICT Infrastructure: Hands-on experience with Microsoft Server OS, Microsoft 365, Public Cloud (Azure), Active Directory / Entra ID, Exchange Online, endpoint management technologies, enterprise security tooling, SSL certificates, and DNS/domain management
• Network & Security: Practical experience supporting and managing firewalls, routers, switches, load balancing solutions, and security controls
• Operational Excellence: Ability to manage competing priorities while maintaining service quality, reliability, security, and stakeholder expectations
• Problem Solving & Ownership: Proven ability to investigate issues, identify root causes, and take ownership through to resolution
• Continuous Improvement: Experience identifying opportunities to improve services, streamline processes, and automate repetitive tasks
• Communication & Collaboration: Strong interpersonal skills with the ability to work effectively with technical teams, vendors, and business stakeholders.

Note: This position involves occasional work outside standard business hours and participation in an on-call standby roster.

Nōu te rourou - What's in it for you?  
We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits
As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

Mō mātou - Our Organisation
At Kāinga Ora, ours is the important responsibility of transforming New Zealand’s housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders’ lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.
We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ō tātou uara - Our values 
Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:
•    Manaakitanga – People at the Heart
•    Mahi Tahi – Better Together
•    Whanake – Be Bold

Tūhono mai - Join us
To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process. If you have any questions about this role, please contact kaingaora.recruit@kaingaora.govt.nz.

Applications close Sunday 18th October at 5pm.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.
If you don’t tick all the boxes in this listing but think that you could be a great fit based on your unique background and skillset, we would welcome an application from you. Don’t hesitate, as we may review applications as they are received and reserve the right to close advertising early.