Clinical Administration Support (Ophthalmology) at Health New Zealand - Te Whatu Ora Nelson Marlborough, Nelson Hospital

Mō tēnei tūranga mahi | About this role

Clinical Administration Support, Nelson Hospital, Permanent full time 1.0FTE (80 hours a fortnight)

• Work in a rewarding, fast-paced environment where no two days are the same.
• Play an important role in ensuring patients receive timely, well-coordinated, and patient-centred care.
•  Join a supportive and dynamic team of doctors, nurses, and Clinical Administration professionals committed to delivering exceptional patient-centred care.
  

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Clinical Administration Support role is a newly established position within the Ophthalmology Department, created to provide frontline administrative support to consultants, clinical staff, patients, and visitors. As one of six new Clinical Administration Support positions, this role is designed to strengthen administrative services within the department and contribute to the delivery of a positive patient experience and efficient clinical operations.

This position serves as the first point of contact for many patients and stakeholders, providing efficient and professional administrative support within a busy clinical environment. Working closely with Ophthalmologist Specialists, Registrars, nurses, and multidisciplinary team, the role helps ensure the smooth day-to-day operation of clinics and departmental activities, and reduce administrative burden on clinical staff, allowing them to focus on providing high-quality patient care.

Duties will include but are not limited to managing patient enquiries and directing them to the appropriate clinical staff; Referral and Waitlist management, coordinating clinic and theatre bookings, appointment changes, and clinic/theatre schedules as required; providing administrative support for consultants and clinical teams; and preparing and maintaining patient records and clinical documentation.

This role requires excellent attention to detail, strong organisational skills, and the ability to maintain accurate patient information within our clinical systems.

Working hours are Monday to Friday 7:30am - 5:00pm.

Please view the position description for further information.

About the Team/Service/ Location

Our Clinical Support Services team plays a vital role in supporting a smooth patient journey. By coordinating schedules, managing documentation, and providing essential administrative support, we enable clinical teams to focus on delivering exceptional patient care. As the backbone of the hospital's daily operations, we offer a supportive workplace with opportunities for professional development, career progression, job security, and staff wellbeing initiatives.

For more information on living and working inNelson CLICK HERE 

About you

As Clinical Administration Support, you will:

• Have a positive, professional, and approachable manner;
• Possess excellent interpersonal skills and a passion for delivering outstanding customer service;
• Be proficient in the Microsoft Office Suite with strong computer literacy;
• Demonstrate empathy, discretion, and a commitment to maintaining patient confidentiality;
• Have proven ability to prioritise tasks and manage a busy workload effectively.

A typing speed of 50 words per minute or more is essential. Medical terminology would be advantageous but not essential. Our preferred applicants will be required to undertake a computer skills assessment.

The successful candidate must be eligible to work in New Zealand or hold a valid NZ work visa at the time of applying.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click 'apply now.' All applications must be submitted through our online careers' portal by 13 December 2026. If you have any questions about the role, please contact

Sonja Rae (Recruitment) at Sonja.Rae@tewhatuora.org.nz OR

Nicole Loversidge (Team Leader Clinical Support) at  Nicole.Loversidge@TeWhatuOra.govt.nz

Job ref: R1N26-327

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.