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Senior Customer Access Representative

Senior Customer Access Representative

Tolling Operations Team

Palmerston North

  • Working with great people - it's a major factor
  • A culture that supports its people
  • You can make a difference no matter what your role


The NZ Transport Agency shapes New Zealand’s transport networks and people’s safe and efficient use of them. We connect families, help businesses take goods to market, and help others work, study and play.

Travel by car? By motorbike? Or maybe you prefer the bus or train? However you get around New Zealand’s land transport network, Access and Use helps keep you moving – safely and efficiently.

We have an opportunity for someone who enjoys delivering exceptional customer service.  In this challenging role you will support customers’ needs by handling a range of inquiries in a timely manner and in accordance with agreed standards.

This is a multi-layered position where you get to promote and maintain excellent customer service, high standard of communication and attention to detail.

At a senior level, you will be dealing with more complex inquiries and operation with a higher level of decision making.  This truly is a role for you if you are highly agile and love variety and pace in your work,

To be successful here and in this role you will bring:

  • A passion for the work you do and the ability to adapt to flexing priorities
  • Great written communication skills
  • Hard working attitdue and a passion to work your best
  • Ability to influence and effect change


Applications close: 29/1/2017


General enquiries: or phone Lesley Hardy on (04) 894 6327.

Role Specific enquiries phone Alicia Lomax-Jackson on (06) 953 7002

To be considered for this position you must have a legal right to live and work in New Zealand.


Position Description.pdf (PDF, 623KB)
Job Specification