Inland Revenue Department
je769ab-customer-services-specialist-aug-2010.pdf (PDF, 113KB)
Inland Revenue is currently transforming itself to be a more modern, customer centric revenue organisation. This is bringing significant change to the way we operate and how we interact with our customers. We’re making the tax system simpler, more open and certain for New Zealanders to pay their taxes and receive their entitlements.
Interactional Customer Services is at the front line – the first port of call for our diverse range of customers from all demographics and we work on a mixture of inbound and outbound contacts across a variety of channels.
We have an opportunity for enthusiastic Customer Service Specialists (CSS) to join our Christchurch Interactional team on a fixed-term basis until November 2018 to support our workload as we transition from current to future state through our Business Transformation programme of work.
This is not your average customer service role; our environment is future focused and customer centric. We love to hire people who are passionate about the service they provide; are naturally curious; look for continuous improvements and are committed to what they do. CSS’s must be agile, have strong emotional resilience, adjust well to change and be keen to embrace new technologies. You will have a strong level of commitment to delivering a high standard of customer service. Every day is both challenging and rewarding and you can make a real difference to our customer’s lives.
Do you have what it takes to be a successful CSS?
At times the customer may not get the answer they were hoping for, so in addition to the above it’s important that you can communicate with confidence, show empathy and listen without judgement.
Are you keen to join us on our transformation journey?
On offer is the opportunity to gain valuable experience and be part of our journey. We work in a fun, fast paced team environment. To ensure your success, you will be provided with the appropriate training and support from our experienced leaders along with regular coaching and performance feedback. Our team enjoy a range of benefits including discounts and subsidies such as our healthcare and banking packages.
If you’re 100% reliable and ready to give it your all, then this job is for you!
The fine print
Applications close Sunday 18th December 2016
If you’re interested please apply today!
Please click ‘apply’ and submit a CV along with your cover letter outlining how you are the perfect CSS for us.
For further information please see the attached Job Expectation or if you have questions please email firstname.lastname@example.org