<< Back to Search Results

Customer Service Specialist

Inland Revenue Department
Job Category:
Job Type:
Posted Date:
Closing Date:
File Attachment:
Employer Website:

Job Description

Inland Revenue is currently transforming itself to be a more modern, customer centric revenue organisation. This is bringing significant change to the way we operate and how we interact with our customers. We’re making the tax system simpler, more open and certain for New Zealanders to pay their taxes and receive their entitlements.

Interactional Customer Services is at the front line – the first port of call for our diverse range of customers from all demographics and we work on a mixture of inbound and outbound contacts across a variety of channels.

We have an opportunity for enthusiastic Customer Service Specialists (CSS) to join our Christchurch Interactional team on a fixed-term basis until November 2018 to support our workload as we transition from current to future state through our Business Transformation programme of work.  

This is not your average customer service role; our environment is future focused and customer centric. We love to hire people who are passionate about the service they provide; are naturally curious; look for continuous improvements and are committed to what they do.  CSS’s must be agile, have strong emotional resilience, adjust well to change and be keen to embrace new technologies.  You will have a strong level of commitment to delivering a high standard of customer service.   Every day is both challenging and rewarding and you can make a real difference to our customer’s lives.

Do you have what it takes to be a successful CSS?

  • Highly effective communication skills
  • A sharp ear & astute questioning skills
  • Be responsive and engage with each caller to really understand their needs
  • The ability to clearly and accurately convey the right information
  • A knack for problem solving and thinking on your feet
  • Tech savvy and keen to transition to and learn new technologies
  • Be friendly, composed, patient and resilient
  • A talent for multi-tasking with a positive, ‘can do’ attitude
  • A desire to improve, be results focused and actively respond to feedback
  • An ability to work in a structured environment
  • Be somebody the team can rely on and trust
  • Be agile and adjust well to change
  • Proven work ethic
  • Previous customer service experience would be an advantage

At times the customer may not get the answer they were hoping for, so in addition to the above it’s important that you can communicate with confidence, show empathy and listen without judgement.

Are you keen to join us on our transformation journey?

On offer is the opportunity to gain valuable experience and be part of our journey. We work in a fun, fast paced team environment. To ensure your success, you will be provided with the appropriate training and support from our experienced leaders along with regular coaching and performance feedback. Our team enjoy a range of benefits including discounts and subsidies such as our healthcare and banking packages.

If you’re 100% reliable and ready to give it your all, then this job is for you!

The fine print

  • Fixed term role commencing Monday 16th January 2017 until November  9th 2018
  • We operate a rotating shift roster working Monday to Friday on 7 hour 35 minute shifts, between the hours of 7.25am and 8.30pm
  • You will work no more than four Saturdays in a 16 week period
  • If you are shortlisted for this vacancy you will need to complete online testing as part of the recruitment process
  • You will need to be available for the full training period for up to 12 weeks from January 2017.

Applications close Sunday 18th December 2016

If you’re interested please apply today!

Please click ‘apply’ and submit a CV along with your cover letter outlining how you are the perfect CSS for us.

For further information please see the attached Job Expectation or if you have questions please email