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Customer Service Representative

 Start a rewarding career with the Transport Agency in 2017
Customer Service Representative

Access and Use

  • We work to deliver a positive customer experience
  • We always strive to do things better

 

The NZ Transport Agency shapes New Zealand’s transport networks and people’s safe and efficient use of them. Working with others, we invest NZ$3 billion a year to make sure that however you travel – by car, bus, bike or train – you get there safely and on time.

Need to pay for using a toll road? Got a driver’s licence? Need a vehicle registration or warrant of fitness? Access and Use delivers those services, and more. We help people move safely and efficiently on New Zealand’s land transport network.

Are you looking for a rewarding challenge in the New Year? Do you love working with the public handling calls, providing information and solutions and keeping New Zealanders compliant?  Join our customer service team and  make it easy for New Zealanders to do the right thing, such as keeping their vehicles roadworthy, paying a toll, or booking a practical driving test.  

If you thrive on providing top class customer service, can handle a range of calls from people from all walks of life and remain calm under pressure then this is the job for you.

As of one of New Zealand's largest call centres we work with customers from all over the country and you will never be able to say two days are the same.  This role is for the smart thinkers, the positive focussed and the go getters.  You'll get to make a difference in the lives of individuals and communities across New Zealand while getting top class training and support.

 To be successful here and in this role you will bring:

  • Competent speaker and writer – English language
  • A passion for delivering outstanding customer service
  • An enthusiasm for working smarter
  • An innovative approach to problem solving
  • An energetic and goal-oriented attitude
  • The ability to multitask using up to date technology

 

Join our award-winning Palmerston North contact centre where your talents will be recognised and appreciated.  We put our heart into what we do everyday, have a culture of continuous improvement, and put ourselves in our customer's shoes.

 Applications close: 5pm 16th December 2016

To be considered for this position you must have a legal right to live and work in New Zealand.

Attachments:

Customer Service Representative PD December 2016.pdf (PDF, 632KB)
Job Specification