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Functional Support Analyst - Wellington

Housing New Zealand Corporation
Job Category:
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Employer Website:

Job Description

Housing New Zealand provides houses for people and families who need them, for as long as they need them. We maintain those houses so they are warm, dry, safe and healthy to live in.

Reporting to the Team Leader Applications and Support, we are seeking the expertise of a Functional Support Analyst to provide seamless services for our internal and external customers.

The Functional Support Analyst will provide Level 2 support and application administration functions for the Oracle EBS and/or Northgate Social Housing application and will be responsible for resolving user issues, completing application administration tasks and managing the handoff to Level 3 support which is provided by the specialist external partners.

We are seeking to strike a balance between specialisation i.e. a specific analyst becoming an expert in a certain area of the solution portfolio e.g. Assets and the ability to provide broad coverage across the solution portfolio.

To be successful in this role you will have;

  • Relevant tertiary qualification is required, Oracle based applications industry qualification and ITIL are desirable
  • At least three years experience working with or supporting Oracle EBS version 11i or 12 and/or Northgate Social Housing or equivalent significant Oracle based COTS Application
  • Ideally experience of multiple Oracle modules gained in a range of functional roles
  • Strong skills in information systems with in depth knowledge of at least one module of the systems supported. Able to provide end-user support across most commonly used areas of the system
  • High level customer and stakeholder management skills with the ability to identify analyse generate and recommend a range of effective solutions to meet needs
  • Intermediate level SQL and PL/SQL skills
  • The ability to deal with complex issues and to think "outside the box" when determining solutions to problems
  • Ability to present ideas, information and advice, orally and in writing, in a way that is understandable and acceptable to a range of audiences
  • Ability to work under pressure and time constraints
  • Is able to work effectively with a wide range of people including - manager and staff from teams, external consultants/contractors, external partners and other external stakeholders
  • Experience of working in an outsourced service delivery environment.

The Housing New Zealand ICT Operations team is a great team to be part of and proud of the work they deliver, being valued by its customers throughout the organisation. If this sounds like you, then we would like to hear from you.

To apply please follow the online process.

The reference code for this position is 37426GJO.

To see a copy of the position description and apply for the job go to

If you require assistance with your application, please phone Peter van de Merwe on (04) 439 3982.

Applications close 4 December 2016.

Housing New Zealand is a team of professional people who are passionate about social housing - join us!