<< Back to Search Results

Release Manager

NZ Police
Job Category:
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
Employer Website:

Job Description

Release Manager

Technology Operations, ICT Service Centre

Royal New Zealand Police College

NZ Police

Permanent Role

Vacancy Number 305115


The NZ Police Information and Communications Technology Service Centre are seeking to appoint an experienced Release Manager, to the Service Operations Group, based at the Royal New Zealand Police College, Porirua.


The Police ICT Service Centre is here to save police officers time, enhance their safety and contribute to making New Zealand a safer community. To prevent crime and crashes, Police needs information delivered to the front line that is reliable and able to be accessed anywhere, anytime. Making this happen is the daily work of our people in the ICT Service Centre. With our operational colleagues and partners we create world leading solutions in mobile, computer aided dispatch, intelligence, networks and security. We are looking for people that have the technical expertise but most importantly share our vision for innovation, partnerships and being part of a positive work environment.


The Release Manager is responsible for the planning, scheduling and controlling the movement of Major Releases from the Test to Production Environment. The integrity of the ‘live” environment is protected and the correct components are released.  They are also charged with monitoring adherence to the Release Management Framework and processes within NZ Polices ICT environment by internal and external parties.


This is a dynamic and challenging position, and the successful applicant will need to be able to demonstrate the following:


  • Excellent understanding of the release management lifecycle and a good understand of change management processes.
  • Previous experience in release management within a large complex IT service environment essential.
  • Previous experience in a 24/7 IT service environment essential.
  • Previous experience in a multi supplier environment preferred.
  • Previous experience in relationship management both internal and third party preferred.
  • Previous Project Management experience preferred.
  • ITIL certification preferable.
  • Promotes a professional customer-focused service delivery culture that is service-based and aligned with current IT industry best practices.
  • Contributes effectively to strategy and planning as part of the Service Experience group.
  • Manages NZ Polices Release Management Framework.
  • Promotes responsibility, accountability, integrity and quality within the Release Management lifecycle to stakeholders.
  • Ensure that the number of releases that follow the Release Management process increase over time.
  • Identifies and implements continual service improvement strategies for reducing failures for releases.
  • Works to reduce the number of unplanned/emergency releases.
  • Ensures that all releases are recorded, tracked, updated, and managed through their lifecycle
  • Provides support and guidance to stakeholders to assist them with understanding and complying with the NZ Police Release Management process.
  • Maintains an overview of all Releases and facilitates action or escalates, as required.
  • Proactively liaises with all release management stakeholders to stay informed of future changes.
  • Maintains documentation for the Release Management Framework.
  • Provides management and performance reports to an agreed schedule.
  • Works collaboratively with the Change Manager to ensure that all releases which impact upon change management are communicated effectively.
  • Works collaboratively with the Programme/Project Managers to ensure that all releases adhere to the NZ Police Release Management Framework.
  • Monitors the Release Management Framework with strategic partners to ensure they comply with agreed processes and ensures their delivery of services and quality is in line with business expectations. 


SFIA Skill Levels for this role are:

  • Release and Deployment (RELM): Level 6.
  • Relationship Management (RLMT): Level 4.
  • Conformance Review (CORE): Level 5.
  • Change Management (CHMG): Level 5.


Core Competencies for this role are:

  • Communicate: Manager Level.
  • Solve: Manager Level.
  • Deliver: Manager Level.


The successful applicants will reside in the Wellington area, and will be required to undergo a full reference and security check prior to any offer of employment.


For a detailed position description please visit our website,


Application forms (POL675) can be downloaded from


Applications must include a covering letter, chronological CV and a completed application form and emailed to, or sent by post to Human Resources, Level One, Police National Headquarters, PO Box 3017, Wellington by the closing date.


For further inquiries please contact Robyn Best, Service Desk Manager: 021 1922187 


The closing date for applications is 5pm, Friday 9 December 2016.