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Senior Service Designer

NZ Police
Job Category:
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Senior Service Designer

Police National Headquarters, Wellington

New Zealand Police

Vacancy Number 305106


We need an exceptional Service Designer with senior level skills to join our small design and innovation team at New Zealand Police. As a design and innovation function within a single jurisdiction Police organisation, we are globally leading in terms of the work that we do – applying user centred design thinking with technology enablement at both strategic and detailed levels.  

-       Wellington CBD based


-       Exciting and challenging work


-       Full time permanent role


-       Excellent remuneration

We're looking for a Service Designer to work with the team on multiple initiatives that range from strategic end to end service definition and blue printing, through to UX visioning for mobile app features and technology concepting and prototyping.  

You will be able to hit the ground running with the right experience – ability to lead initiatives and mentor other team members as well as being able to communicate clearly with internal stakeholders and provide influence and leadership.  

You’ll be working hand in hand with Interaction and Research Experience Designers to put together and articulate Service Visions and Service Blueprints.

It’s critical that you can demonstrate experience and tangible outcomes in these areas:

-          Leading strategic service design initiatives or involvement with company transformation projects involving changes to culture, processes and technology (5 years minimum experience) 

-          Working on change programmes where mobile technologies are critical touchpoints for external customers and / or internal users 

-          Working within teams in a mentoring role

-           Planning, facilitation and leadership of workshops with stakeholders at senior levels of an organisation.
As a strategic thinker and consummate problem solver, you will be skilled at guiding people through a process to bring disparate views together and achieve the best collaborative outcomes.  

If this sounds like you, we want to hear from you. 


For a detailed position description please visit our website,

Applications must include a covering letter, chronological CV and a completed application form. Please include the correct vacancy number in your application form.  

Application forms can be downloaded from

These can be emailed to, or sent by post to Human Resources, Level One, Police National Headquarters, PO Box 3017, Wellington by the closing date.


The closing date for applications is 5pm, Friday 9 December 2016.