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New Zealand Fire Service Commission
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Ongoing - Full Time
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Job Description

The New Zealand Fire Service (NZFS) has three 111 Communications Centres based in Christchurch (Southern), Wellington (Central), and Auckland (Northern). The primary role of the Centres is to act as the first point of contact for the public with the NZFS.

We are seeking a Communicator to join our Northern Communication Centre, based in Auckland.

Communicators operate in a 24/7 Emergency Service environment. Working in a small close-knit team, your primary responsibility will be to receive emergency 111 and administration calls and to dispatch appropriate Fire Service responses. You will have daily contact with a wide range of people including members of the public, firefighters, other emergency services and government agencies.

Full-time communicators work a structured roster cycle of four shifts on (two days, two nights), four shifts off.

The primary role of the Communication Centres is to act as the first point of contact for the public with the NZFS.

Applicants require:

  • High level of computer literacy with a typing speed of at least 45wpm
  • Good geographic knowledge of New Zealand
  • Excellent attention to detail accompanied with a high level of accuracy and the ability to perform multiple tasks under pressure
  • Ability to work constructively and cooperatively within a team environment
  • Previous experience in a communications centre or similar customer service environment coupled with a strong customer focus and a ‘can-do’ approach.

How to apply

For an application pack and position description

Application by email only. 

Communication Centre Manager 

Northern Communications Centre,


Applications close 9.00am, Friday, 16 December 2016.