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Customer Manager, Diverse and Emerging

Callaghan Innovation
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Ongoing - Full Time
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Job Description

Callaghan Innovation offers our customers access to a comprehensive product and service suite spanning the identification, development and adoption of innovation & technical solutions, fore-sighting and futuring, building internal skills and expertise, and help with accessing the talent, new markets and funding they require.

The Sector Impact business unit is organised by sector to work with companies and industries to identify the barriers and opportunities to achieve their growth potential. We collaborate with these organisations and our network of solution providers to scope their needs, and develop and provide innovation solutions and on-going assistance.

We are seeking an energetic and talented Customer Manager within the Diverse and Emerging sector. This sector doesn't have a set definition because, by its very nature, it will service all customers who currently fall outside of our six defined sectors, which are: Agritech, Food & Beverage, Digital, Health, Transport & Logistics and Energy & Environment.

This external-facing customer role is critical to Callaghan Innovation's success. You'll work to identify the most suitable funding and support options for our customers and advise our regional partners and other internal groups on the types of support available.

As well as a business degree or equivalent experience, you'll have a background in business and an excellent understanding of R&D or new product and process scoping / development, as well as experience in:

  • High Value Manufacturing and Services businesses including the advanced manufacturing sector;
  • Accessing funding channels;
  • Financial management and governance;
  • Building sustainable relationships.

You will need strong professional credibility along with demonstrable relationship and stakeholder management skills that extend to negotiating and contracting. You must be able to work with each customer to develop appropriate engagements plans that ensure they reach their full growth potential, as well as preparing and presenting grant proposals.

This is a unique opportunity to use your skills and experience. To find out more about the role, please refer to the position description below.

To apply for this job, please go to our job site and enter the job code 5383GOV.

Applications close Sunday, 11 December 2016.