<< Back to Search Results

Applications Support Analyst - Kronos

NZ Police
Job Category:
IT & computing
Wellington - Porirua
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
Employer Website:

Job Description

Applications Support Analyst - Kronos

ICT Service Centre

Royal New Zealand Police College, Porirua

Permanent, Full Time

Salary Range $67,261 - $91,000

Job Requisition ID 2957



The New Zealand Police are committed to making a positive difference to people's lives every day. Our values of Professionalism, Respect, Integrity, Commitment to Maori and the Treaty of Waitangi, Empathy and Diversity underpin everything we do. By working for New Zealand Police you'll be joining thousands of others who are collectively working towards the shared mission of making New Zealand the safest country.


The New Zealand Police Information and Communications Technology Service Centre (ICTSC) are seeking to appoint an Applications Support Analyst, based at the Royal New Zealand Police College, Porirua. The Police ICT Service Centre is here to save Police Officer's time, enhance their safety and contribute to making New Zealand a safer community. To prevent crime and crashes, Police needs information delivered to the front line that is reliable and able to be accessed anywhere, anytime. Making this happen is the daily work of our people in the ICT Service Centre. With our operational colleagues and partners we create world leading solutions in mobile, computer aided dispatch, intelligence, networks and security. We are looking for people that have the technical expertise but most importantly share our vision for innovation, partnerships and being part of a positive work environment.


This role is responsible for:

  • Providing 2nd and 3rd level technical and functional leadership across all levels of support for designated applications
  • Providing management of support and business knowledge appropriate to designated applications
  • Providing professional, customer focused Application Support that is service-based, aligned with current IT industry best practices and meets Application Service Level Requirements as agreed with the business


Skills & Experience - the successful applicant will be able to demonstrate the following:

  • Extensive experience and knowledge of supporting applications across a large organisation
  • Substantial experience and knowledge of working in a 2nd and 3rd level application support role, with proven ability to lead enterprise application issues through a problem management process to work around solution
  • Ability to write technical documentation clearly and precisely
  • Experience in Time Keeping and Scheduling
  • Experience in administration of a rostering solution
  • Strong Microsoft SQL data analysis skills
  • XML knowledge and ability to investigate SOAP integration issues


Experience in the following are desired:

  • Kronos V7 in relation to WIM and patching service packs
  • Knowledge of Javascript in relation to SOAP messaging and database access
  • Microsoft Visual Studio RDL experience


ICT use the SFIA Level 6 Skills Framework. In submission of your application, experience in the following SFIA skillsets must be demonstrated:

  • Application Support (ASUP) - Level 4
  • Incident Management (USUP) - Level 4
  • Change Management (CHMG) - Level 3
  • Problem Management (PBMG) - Level 4
  • Quality Management (QUMG) - Level 4


Core Competencies - You will demonstrate the following:

  • Solve - Individual Contributor Level
  • Deliver - Individual Contributor Level
  • Innovate - Individual Contributor Level


For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


Special Requirement:

  • The successful applicant will be required to undergo a full reference and security check prior to offer of any employment being made


To view the position description for this role, please copy and paste the following link in a new browser:


How to Apply

To apply for this position, visit


Applications submitted directly through the Government Jobs website are no longer considered and will only be accepted when formally submitted through the New Zealand Police website (link provided above).


Please note, if you are an existing Police employee you must apply through our internal Careers site and include your QID number in your application.


If you have any questions about this vacancy, please contact Angus Shaw on 04 238 6738.


Applications close at 5pm on Monday 28 May 2018.


Apply To:

<< Back to Search Results