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Senior Analyst - Better for Business

Ministry of Business Innovation and Employment
Job Category:
Communications, media, & marketing
Job Type:
Fixed Term Contract
Posted Date:
Closing Date:
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Job Description

Customer insight analyst and data translator urgently required!


We're looking for someone who is passionate about turning data into meaningful insights, and are even more passionate about championing the voice of the customer.


  • Analyse customer and marketing behaviours in a cross agency, cross disciplinary environment
  • Unearth insights from data and research and turn them into opportunities that have the ability to affect real change
  • Work with innovative methodologies to aid dissemination for findings and insights
  • Get your ‘hands dirty' in a varied role analysing data one day, then translating and presenting insights the next.
  • 2 year Fixed Term opportunity


About the role:

In this role you will be directly involved in the analysis of customer and customer research data to generate insights and communicate them to key stakeholders. You'll help to identify new and innovative opportunities and maintain strong strategic grounding to drive customer outcomes. You'll also have the opportunity to design and develop tools and/or models to support improved insight development – e.g. customer segmentation, forecasts and predictive models.


Skills and experience required:

  • A passion for understanding the challenges NZ businesses face and identifying ways to improve the customer experience with government
  • Understanding of and analytical experience with research processes, research data and interpretation
  • Previous experience with Business Intelligence/Data visualisation software – e.g. Qlik, Tableau, Business Objects or similar
  • Intermediate or advanced SAS and/or SPSS experience
  • Advanced Excel skills, with some knowledge of database management, SQL and/or similar technical expertise
  • A strategic marketing background is preferred


Why work for us?

Better for Business is an MBIE-led cross agency programme committed to making significant improvements to the experience businesses have when dealing with government. Our vision is that “businesses gain value from easy and seamless dealings with government”. We seek to enable businesses to operate more efficiently and effectively, and contribute to improving the productivity, income and well-being of New Zealanders.

This is a rare opportunity for you to use your strong research, data, analytical and insights experience to identify opportunities to improve the business customer experience across government, including working collaboratively across 10 agencies to help influence the delivery of the Better for Business programme priorities.


About MBIE

The purpose of the Ministry of Business, Innovation and Employment (MBIE) is to Grow New Zealand for All.  Our goal is to create a strong and high-performing economy by creating an environment that supports businesses to become more productive and internationally competitive.

The Better for Business programme sits within the Office of the Chief Executive (OCE), and reports to the General Manager, Strategic Programmes. The Strategic Programmes branch leads and influences cross-cutting work within MBIE and government to grow New Zealand for all.

Better for Business has a core team of 10 people who are passionate about taking a customer-centric approach to regulation design and delivery. We work closely with other strategic teams and programmes across MBIE – including NZBN and – as well as the Better for Business agencies and the Service Innovation Group within the Department of Internal Affairs.


How to apply

Click on the APPLY button below in order to be directed to our on-line careers website.  You may view a position description at this site, as well as complete the on-line application, and upload a CV and cover letter. For tracking and evaluation purposes, all applications must be submitted via our on-line process.

Email Nicola Hawkins at quoting ref MBIE/1327559 if you have any further questions.


Applications close at 5pm on Friday 1st June 2018


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