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Customer Service Representatives (Permanent) Christchurch

Ministry of Social Development
Job Category:
Customer services
Canterbury - Christchurch
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
Employer Website:

Job Description

Customer Service Representatives, Work and Income Christchurch Contact Centre

Permanent full-time positions

I am looking for colleagues to join me as a Customer Service Representative (CSR) at our Work and Income contact centre in Russley Road. My job is about supporting people all over Aotearoa/New Zealand over the phone with their employment and financial needs. I like doing this important work because it contributes towards fellow Kiwis independence and welfare.

What happens in my day as a CSR?

The most noticeable thing about my day is that it is always very busy.

How busy? Because I support our clients over the phone I can speak with 80 to 100 different clients in a day (this is the same for everyone in the CSR team). This makes the day fly by and because we are the first point of contact and each person we talk to has different needs as well as a variety of backgrounds and cultures - every call is different.

In a nutshell my role is about making good decisions, using common sense and following process and policy, while making a genuine connection with the people I am helping.

If you think you might like to be a CSR with me and the rest of our team… these are thing things that will connect with you.

  • You enjoy helping people to solve problems
  • You are comfortable multi-tasking with computer systems while being on the phone
  • You like working in a supportive team atmosphere


What skills and experience would you need to become a CSR?

I didn't have formal qualifications when I joined, but others in the team have various degrees and qualifications. The important thing we all share is our real-life experience. Also, very importantly, because we are in public service, we demonstrate a high level of professionalism and integrity in all of our actions and behaviours.

How to Apply

Please apply with your CV and Cover letter outlining your relevant skills and experience.

In your Cover Letter please ensure you address the Key Accountabilities/Success Factors in the position description and Skills/Experience noted in the advertisement.

Please also address the following questions in your Cover Letter.

  • The reasons you are well suited to this position and
  • Why are the Contact Centres important for the Ministry

Internal Employees – please apply through your myHR portal at work.  This will ensure your myHR employee profile is visible as internal. 

External Candidates - Please apply online via our website,, with your CV and cover letter via the ‘apply' button.  All applications must be made online through our website.

If you have any queries please contact us at  or phone Denise Reid 03-963 8407.

Applications close Sunday 22nd April 2018.  Successful applicants will have a planned start date of Tuesday 5th June 2018.

We look forward to hearing from you.

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