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Frontline Station Support Officer, Waikato

NZ Police
Job Category:
Waikato - Hamilton
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
Employer Website:

Job Description

Frontline Station Support Officer

New Zealand Police


Permanent, shift work

Remuneration range: $48,188.00 - $65,197.00

Job Requisition ID 4948




This is a nationally advertised vacancy for the full-time position of Frontline Station Support Officer (SSO) based at Waikato DHQ (Hamilton Central Police Station).   If you are interested in providing excellent customer service in a predominately high-pressure customer facing setting, surrounded by a supportive team and an always interesting work environment, then click 'Apply' now or visit our website 


The role of SSO provides operational and administrative support to Police which includes, but is not limited to, front counter customer service, data entry, use of Police systems, financial support, typing and file management support officer duties.  You will be part of a team and based in an open plan area visible to members of the public.  Shift work is required on a roster encompassing seven days a week, with hours between 7am and 9pm.   Training will be provided to the successful applicant where required.



  • Keep accurate and detailed records of all information and decisions.
  • Manage competing demands and high workload at times.
  • Adapt style or approach to the individual and situation.



  • Demonstrate customer service skills and an ability to work in a high-pressure team environment.
  • Demonstrate a thorough knowledge and application of computer-based record, file management and Microsoft Office systems.
  • Demonstrate proficiency in data entry, typing, and transcription. 


Core Competencies – Level 1 Individual Contributor

  • Communicate
  • Deliver
  • Partner


For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things


Special Requirements:

  • All shortlisted applicants will be required to undergo a typing test with a minimum typing speed of 40 words per minute required.
  • Standard Police Vetting checks as applicable
  • Ability to work rotating shifts


To view the position description for this role, please copy & paste the following link in a new browser:



If this position sounds like you, click APPLY NOW or visit our Police website: select ‘Current vacancies' to apply today! You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, using no more than 650 words for each section.


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website:      and select ‘Current vacancies' to apply for this position.


PLEASE NOTE: If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you have any questions about this vacancy, please contact the hiring manager, Senior Sergeant Rupert Friend by email at


Applications close at 5pm, Wednesday, 2 May 2018.




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