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Station Support Officer

NZ Police
Job Category:
Customer services
Wellington - Hutt Valley
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
Employer Website:

Job Description


Station Support Officer

New Zealand Police

Hutt Valley

Permanent, Full-time

Remuneration range: $48,188.00 - $65,197.00

Job Requisition ID 5441


This full-time position of Station Support Officer primarily based at the Lower Hutt Police Station but will involve period of times relieving or seconded at the Upper Hutt Police Station. The purpose of the roll is to provide administrative support and telephony services.


This includes, but is not limited to, front counter service, data entry, typing, process and movement of files and provide an excellent customer service to the public.


The role requires the use of various Police and standard computer programs. Training will be provided.


It is a shift-based roster giving 7 days per week coverage 0700-1900 Monday to Friday, 0700-1600 Saturday and 0800-1700 on Sundays and including some Public Holidays. 


Skills - You will be able to:

  • Enter, update and report on high volume files/documents/data entry processes
  • Prioritise workflows
  • Manage time effectively to complete multiple files and meet deadlines
  • Demonstrate excellent customer service skills
  • Demonstrate good verbal and written communication skills
  • Prepare correspondence for internal and external agencies


Experience - You must:

  • Demonstrate a thorough knowledge and application of computer based records, file management and Microsoft office systems
  • Demonstrate proficiency in data entry, time management and an ability to prioritise workload.
  • Demonstrate customer service skills and an ability to work in a high-pressure team environment


Competencies: – Level 1 Individual Contributor

  • Deliver
  • Communicate
  • Innovate


For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


Special Requirements:

  • All shortlisted applicants may be required to undergo a typing test, with a minimum typing speed of 35 wpm
  • A full drivers' licence is required


Additional Information:

  • Position is subject to rotation
  • Transfer costs are included
  • The successful applicant must be flexible to work at either Upper Hutt or Lower Hutt Police Stations as required

To view the position description for this role, please copy & paste the following link in a new browser:



If this position sounds like you, click APPLY NOW or visit our Police website: select ‘Current vacancies' to apply today! You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, no more than 4000 characters (including spaces), approximately 600-650 words per section.


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website: select ‘Current vacancies' to apply for this position.


PLEASE NOTE: If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you have any questions about this vacancy, please contact the hiring manager, Karel Dulver by email at


Applications close at 5pm, Wednesday, 30 May 2018.




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