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Customer Support Quality Manager

Housing New Zealand Corporation
Job Category:
Customer services
Wellington - Porirua
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
Employer Website:

Job Description

  • Permanent, full-time role
  • This role can be based in either our Porirua or Manukau office

About Housing New Zealand

Housing New Zealand is a Statutory Crown Entity responsible for providing high quality state housing to people in the greatest need, for the duration of their need, alongside supporting the government's priorities in the supply of emergency and affordable housing.

Our values - Kotahitanga - One Team

Housing New Zealand has important work to do and our aspirations are big. We believe that people do their best within an environment of trust, care, contribution, humility and learning. We also do our best when we take personal responsibility to achieve our shared vision and maintain a working environment we are proud of.

The values that drive us are

  • we trust each other and share ownership
  • we care about each other as people
  • everyone's contribution matters
  • we are humble and genuine
  • we continually learn and innovate.

The role

This is a newly created position reporting to the National Customer Support Manager. We are looking for someone that has had demonstrated experience in leading a team of Analysts and Trainers across different locations. This role is the expert voice of quality assurance where that you will have a solid understanding of not only best practice but you will be innovative, keep up to date with all of the latest technology and want to really grow and develop our business.

What we offer

We offer an environment with opportunities for self-development and new challenges. If you'd like to join a team of professionals who are passionate about people, improving the quality of the lives of our tenants and giving something back to the community we would love to hear from you.

Our employee benefits are explained in more detail here

To apply please follow the online process.
The reference code for this position is 43445GJO.
To see a copy of the position description and apply for the job, go to

To find out more about this opportunity please contact Kristine Evans - Recruitment Advisor at
Applications close at 5.00pm on Wednesday, 30 May 2018.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, nationality, gender, sexual orientation, age, marital status, or disability.

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