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Claims Officer (Lodgement) Dunedin 18514

Accident Compensation Corporation
Job Category:
Otago - Dunedin
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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No File Attached
Employer Website:

Job Description

  • Hours for this role are 10.00am to 7.00pm
  • Role closes 27th May 2018
  • 5 month fixed term/secondment opportunity through to the end of August 2018

At ACC we're entering a new phase - we've been reflecting on the way we work, what we deliver and how we can make it easy for our customers. Within the Dunedin Registration team our main responsibility is to register new claims in a timely manner to ensure our customers claims are registered as quickly and as smoothly as possible. We achieve all this by putting the customer first and this reflects the exciting time we're entering.

The Opportunity:

The position we re hiring for will be within our 10am 7pm shift Monday to Friday.

A large part of this role is data entry so you will be a bit of a whiz on the keyboard with an eagle eye for detail to ensure we get things right for our customers.

You will be entering the claim details into the system, and making the cover decision (in accordance to policy if they should be accepted or may require further information). At times, you will be contacting customers and their medical providers via phone or email to request further information to assist with the processing of the claim.

What we are looking for:

You will need to be able to work to a busy schedule, so time management and prioritising is something that comes as second nature to you. You are methodical, well organised and able to work in a fast paced, busy environment. You will also need to demonstrate the below skills:

  • Strong data processing experience
  • Strong communication skills (written and verbal)
  • Good computer literacy
  • Demonstrate good problem solving skills
  • Great team player and willing to engage
As part of the application process we will ask you to confirm your data entry speed. If you aren't 100% sure about your speed, there are plenty of websites you can visit to quickly test your speed and accuracy rate before you submit your application.

Why Us?

We are an amazing team who are caring, supportive, and hardworking. Did we mention we have a fantastic Manager and great Team Leaders who truly support our development and growth?! We are proud to work here and equally as proud of the important role our team & ACC plays in the lives of New Zealanders.

For further information, download the position description by clicking here.
Please note we only accept applications submitted formally via our career website
If you have further queries, please contact Nadine on Nadine.O'

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