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Digital Analyst

Accident Compensation Corporation
Job Category:
IT & computing
Wellington - Wellington
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description
Digital Analyst Operations Wellington

Are you looking for an exciting opportunity to join a high performing team who support customers experiences of ACC s digital services? Then look no further, we have the job for you!

This job's focus is to empower our Customer Experience Representatives with their interactions with our digital customers, as well as collaboratively participate in projects and initiatives that align with ACC s Digital Roadmap and Transformation Programme.

Working in the Digital Operations Team, the Digital Analyst will be responsible for a wide range of activities, which includes tracking and monitoring service availability, customer activity and progress of defect fixes and/or enhancement changes.

Make the most of your top notch communications skills and your analytical experience to successfully triage an outcome to meet the customers needs and/or expectations.

You re someone who:
Has a passion for and experience in enhancing the customers experience through continuous improvement of business performance.
Has experience and knowledge of business process analysis and information systems and business requirements techniques.
Can identify and understand when to apply appropriate tools and methods.

There are opportunities for you at ACC - in fact we think you'll be surprised how much we can offer you and your career. So don't you think you owe it to yourself to check this out?

Register your interest in this opportunity by clicking Apply Now to fill out our on-line application and upload your CV and cover letter. For tracking and reporting purposes, all applications must be submitted through our careers site, and any applications sent outside of the careers site will not be considered.

View the position description: Digital Analyst position description

If you have any questions about this role, email Sheronika Shandil at Please note that applications for this role will not be accepted after 24th May 2018.


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