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Staffing Manager

Te Papa
Job Category:
Hospitality & Tourism
Wellington - Wellington
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
FINAL_JD_Staffing_Manager_Jun18.pdf (PDF, 266KB)
Job Specification

File Links:
Employer Website:

Job Description



Te Papa stands proud as an iconic national building housing the treasures of the nation and is a vibrant destination for both national and international visitors.


The Museum & Commercial Services Directorate plays a direct role in enabling Te Papa to deliver on its mission through contributing to the generation of revenue, through identifying and maximising commercial opportunities, partnerships and sponsorship, and through functions such as licencing and events management. Driven by operational excellence our ‘front of house' capabilities include Visitor Services, Retail and hospitality.


Across the Museum & Commercial Services Directorate, Te Papa employs a large operational workforce, and your role will be to plan, manage and coordinate this workforce to continue to improve productivity, maintain service levels and manage wage costs.


Key responsibilities include:

  • Effectively and efficiently oversee the recruitment, training, utilisation and management of the MCS operational workforce.
  • Engage and manage relationships with external providers of casual labour.
  • Coordinate recruitment activities and planning and managing the productivity and utilisation of the MCS operational workforce.
  • Manage and understand resourcing costs and options and providing strategic advice to business managers with regards to current and future staffing requirements.
  • Set, drive and uphold standards of the MCS operational workforce and ensuring compliance with employment legislation as it relates to employment of casual employees.


Our ideal candidate will have:

  • A tertiary qualification(s) in relevant discipline(s) and/or similar experience.
  • 7+ years of experience in workforce management in a comparable environment.
  • Previous experience of roster management of a casual workforce across a multi-outlet hospitality operation.
  • Strong working knowledge of employment legislation related to casual employees.
  • Good administrative and organisational skills.
  • Microsoft Office, Excel and preferably previous experience in using roster management software.
  • Current knowledge of hospitality recruitment agencies and strong working relationships (preferred).


The work across our operation is busy, fast paced and in a fantastic, friendly team environment, so come join us!


All considered applicants must have the ability to obtain and maintain the legal right to work in New Zealand.


Please apply online by Friday 28th September 2018

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