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Products, Standards and Policies Manager, Heritage and Visitors Unit, Hamilton, Nelson or Invercargill

Department of Conservation
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Job Description

Do you have expertise in customer focussed approaches to the development of operational policies and standards, as well as quality management? Experience in working across a diverse, nationally dispersed organisation? Highly tuned leadership and influencing skills? Then read on …


This role can be performed from one of the following locations: Hamilton, Nelson or Invercargill


At DOC, we are undergoing a refresh of the heritage and visitors strategy. A growing population, growing tourism industry, and increasing interest in getting into the outdoors means greater use of public lands and waters. Visitors are more diverse and interested in a wider range of experiences. Managing a million new visitors well demands new approaches and techniques, to protect conservation values and to ensure that visitors have great experience. To this end, a new unit is being established; one dedicated to ensuring DOC manages our major visitor regions well over the long term.


This role reports to the Director Heritage and Visitors, and has the following key responsibilities: 

  • Identify improvement and development opportunities such as Great Walks.
  • Develop, improve and maintain national policy for the provision, access, and use of visitor facilities and services.
  • Review and develop operational policies, business rules, and standard operating procedures.
  • Assess the system impact of recommended changes, and develop implementation plans that mitigate this
  • Support the wider organisation with training and advice to ensure effective compliance with standards and policies.
  • Ensure that products, standards and policies work together to deliver safe outcomes for visitors.
  • Work in partnership with the new unit, the wider DOC team, iwi, the tourist and heritage sectors and the wider natural resources sector.


Your background will demonstrate:

  • Expertise in creating customer focussed standards, products and operating policies for a complex and diverse national organisation.
  • A pragmatic results oriented style.
  • Experience in a senior position which requires people leadership strategic thinking and the ability to influence at the most senior levels.
  • Confidence in cross-functional approaches to working, with a proven ability to at once collaborate and deliver.
  • An understanding of Te Ao Māori values and knowledge, and experience partnering with iwi on complex issues.


The role is fulltime and your staff are spread across the country, so occasional travel will be required. 


Please apply online. Applications must include a cover letter, CV and evidence of the required capabilities as per the role description.


For any queries, please contact Amy Tea at 027 435 3000 quoting vacancy 800/4300.


Applications close at 5pm on Thursday, 25 October 2018


DOC is committed to a diverse workforce that represents the communities we serve, and to creating an inclusive workplace culture.

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