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Case Manager (Permanent)

Ministry of Social Development
Job Category:
Customer services
Nelson - Marlborough - Motueka
Nelson - Marlborough
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Ministry of Social Development
Case Manager
Full Time, Permanent position – based in Motueka


  • Engage with clients to support them into independence
  • Fast paced, challenging and rewarding environment
  • Be part of an organisation that makes a difference in the lives of New Zealanders



About the Role

As the face of the organisation, you will engage with working age clients to support them as they move into work, training and community participation.  You'll also ensure people receive their correct income support entitlements.


Our clients come from a wide range of backgrounds and cultures. On any given day you'll interview clients, both over the telephone and face to face, all with different circumstances and receiving different types of support from us.  You'll work with clients to empower them to achieve their goals and to take steps towards a better future.


Every day is busy and demanding but very rewarding as you have the ability to positively influence people's lives.



Skills and Experience

You'll have the ability to put the client at the centre and understand their unique situation and challenges. You'll bring a high level of personal integrity, initiative and self-management skills. You'll need to be fast and accurate with data entry. Also you will need a good understanding of a variety of technology systems, and have the ability to support clients in the use of systems as they move to become more independent when applying for assistance.


You will bring to the role:

  • Strong interpersonal skills and an ability to develop trust and rapport quickly
  • Sound decision making and problem solving skills
  • The ability to adapt in a changing environment
  • Sound computer skills and the ability to learn new systems and processes quickly
  • Exceptional customer service skills



We are committed to providing you with a positive work environment and will work with you to achieve excellent results for clients, the team and you. We'll give you great training, support and on-going professional development. You'll work with like-minded people who want to get great results for New Zealanders.



How to apply 

Internal MSD Employees – please apply through your myHR portal at work. 

All external applicants please apply through the apply button and upload your CV and cover letter to our applicant tracking system.


Both internal and externals candidates please apply online with your CV and cover letter.  Your cover letter is an important part of our shortlisting process. In your cover letter please ensure you address the Key Accountabilities in the position description and tell us why you would be a great Case Manager.


If you have any questions about the role please contact Celia Thomas on   (03-9070244)


Applications close: Monday 22nd October 2018 at 11pm

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