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Service Centre Technician - Level 2 or 3

Government Communications Security Bureau
Job Category:
IT & computing
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

  • Take the next step in your ICT service centre career
  • Permanent - Wellington based


We're looking for a talented and experienced person to work in an environment which is like no other. The Technology Directorate operates in GCSB and across the New Zealand Intelligence Community to deliver fantastic solutions to difficult problems.

Your days will be spent diving deep inside IT systems and infrastructure that are outside the bounds of any corporate configuration you've seen before, and a chance to get those neurons firing with unique and interesting challenges.

We have such a broad range of systems you will need to be able to think fast and act responsibly. A majority of the time you will be taking ownership of the problem and seeing it through to resolution, rather than just resetting user passwords. Over time you will become a subject matter expert in multiple systems, and with the training opportunities we provide you will be able to shape your career around your skills and interests.

Our ideal person will have:

  • High level of experience in system administration of Windows and/or Linux based systems (preferably using the command line, not a GUI)
  • Ability to identify and resolve incidents at their root cause (like a ninja)
  • Proactively work to prevent problems before they occur (like a psychic)
  • Able to work as a team or individually on complex tasks with the desire to become a subject matter expert (like a boss!)
  • Maintaining policy, standards and procedures for a service team (boring, but essential)
  • Experience in a service desk environment (done the hard yards)
  • Excellent customer service skills (coffee and cake experience also a bonus)
  • Desirable qualifications:
    • Microsoft Certified Professional (MCP)
    • NZQA Level 4 or higher Diploma in Computing
    • Microsoft Certified Systems Administrator (MCSA)


As well as interesting work you won't find elsewhere, we also offer a range of benefits including professional development, flexible working hours, free health insurance, on-site gym and fitness facilities, and never having to work from home. We believe that diversity is our first line of defence and encourage all parts of the community to consider a career with the NZIC.

So if you've done six impossible things this morning, why not round it off with an application for this position today?

Salary range $58,500 to $85,395 depending on experience

How to apply

Applications must include a completed application form, a current CV and cover letter.  These should be sent to quoting reference number C2/18/106 and your full name in the subject line of the email.  Only completed applications will be progressed.

Please direct any enquiries regarding this role to

To be eligible for employment within the NZ intelligence Community (NZIC) you must have been a NZ citizen for at least 10 years.  Alternatively you must hold NZ Permanent Residence / current NZ Residency Class Visa and have been a citizen of UK, USA, Canada or Australia for at least 10 years.

You must be able to obtain and maintain a high level security clearance.  Ordinarily to obtain this level of clearance candidates must have a 15 year checkable background in countries where meaningful and reliable checks can be undertaken.  Where requisite checks are unable to be made, the candidate application may not be able to be progressed.


Applications close Tuesday 23 October 2018.

The NZIC treats all applications for employment in the strictest confidence and we ask that you maintain a similar level of confidentiality.  You are expected to exercise discretion during the recruitment process and throughout your career.


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