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Caregiver Insights and Experience Manager

Oranga Tamariki—Ministry for Children
Job Category:
Community Services
Multiple Locations
Multiple Locations
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Employer Website:

Job Description

Caregiver Insights and Experience Manager


Permanent, Full-Time

Location: Dependant on the location of the successful applicant


Oranga Tamariki—Ministry for Children is dedicated to supporting any child in New Zealand whose wellbeing is at significant risk of harm now, or in the future.  We also work with young people who may have offended, or are likely to offend.  Our belief is that in the right environment, with the right people surrounding and nurturing them, any child can, and should flourish.


We are responsible for supporting Oranga Tamariki to provide stable loving homes for tamariki.   We embrace the principles of mana tamaiti, whakapapa and whānaungatanga.  We put caregivers at the centre of everything we do.  We are entirely committed to delivering excellence in the caregiver journey.


The purpose of this role is to lead activities that build a deep understanding of Caregiver needs and expectations across the organisation. You will be part of the Caregiver Recruitment and Support Leadership Team and responsible for developing a programme of work to collect and synthesise the voices of caregivers and advocate for change and improvement.  You will work collaboratively with project teams and other teams across the business to lead the creation of effective recruitment and support services for caregivers. 


Your research, technical expertise and engagement with caregivers will be robust and in line with best practice.  You will deliver impactful findings, underpinned by a commitment to meaningful change using continuous improvement methodology.


Benefits and rewards:        

•        a challenging, and rewarding leadership role, using your transferrable skills and expertise

•        the opportunity to change the Oranga Tamariki experience for caregivers

•        a competitive market salary.


The skills and attributes we look for include:

•        a post graduate qualification with a strong research element

•        experience working with customers and using data to support decision making

•        experience in delivery of services in a care environment is desirable

•        a minimum of three to five years experience in social research and/or evaluation

•        experience in developing and delivering research and evaluation programmes and project in an applied setting

•        understanding and appreciation of cross-cultural issues and concerns, in particular, knowledge of tikanga Māori

•        the ability to form connections and engagement to influence

•        excellent written and verbal presentation skills

•        the passion to provide useful high quality information to stakeholders in a way that is timely, meaningful and accessible

•        the ability to navigate a fluid environment, work with ambiguity, and deliver high quality outcomes to deadlines and budgets

•        a clean, current driver's licence is essential and a willingness to drive the Ministry's vehicles and undertake some travel.




Position Description


Need more information?

Please see the position description below, or email Avinder at


If you are ready to challenge yourself in a leadership role that will make a difference to our community then apply online with your CV and Cover Letter.

For internal Oranga Tamariki employees please apply online through your MyHR careers portal at work.  Kindly upload a current CV and Cover Letter as part of your application.

Only applications made online will be accepted.


Applications close: 26th October 2018

Apply To:

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