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Customer Service Representative (Permanent), Wellington CBD

Ministry of Social Development
Job Category:
Customer services
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Customer Service Representative – SENIOR SERVICES CONTACT CENTRE

Permanent, full-time roles to start in the New Year

Based in Wellington CBD

The Senior Services Contact Centre helps with mainly elderly clients, taking inbound phone enquiries for:

  • New Zealand Superannuation
  • Veterans Pension
  • Overseas Pension
  • SuperGold Card
  • Community Services Card

About the Role

A CSR is the key point of contact for our clients who are responsible for engaging with clients to determine their need and to create a positive impact on the lives of everyday New Zealanders.

You will be working in an environment that is fast-paced and one that responds to a diverse range of people with a variety of needs. Therefore, you will need to build rapport quickly with clients, have the ability to work well under pressure, and be able to maintain composure and resilience in emotional situations as some of the client needs can be complex.

You will be able to use a computer, navigate through different software systems and adapt to our ever changing environment.

The successful candidates will be able to demonstrate the Key Behaviours that underpin our working relationship within the Ministry.

These are

  • Hononga (connecting to the why – why you want to work for the Ministry)
  • Whakawhanaungatanga (building relationships – to build relationships with our people; clients and colleagues)
  • Kotahitanga (working as one – working cohesively with all partnerships, for the betterment of our people )
  • Manaakitanga (looking after each other)
  • Whakanui (celebration – to celebrate the successes all round)

How to apply:

Please apply online with your CV and cover letter

 Your cover letter will be an important part of our assessment process, so please highlight how your skills and experience relate to the job accountabilities listed in the position description and tell us why you would be a great Customer Service Representative.

Internal MSD Employees
 – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.

For any questions please contact Leonie Williams on (04) 917 5331 or

Applications close Sunday 25 November 2018 at 5.00pm

Position Description 

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