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Human Intelligence Collection Officer (SCO G2)

New Zealand Customs Service
Job Category:
Auckland - Auckland Central
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Do you want to contribute to a New Zealand that is safe, thriving and economically vibrant?

Do you want to play a part in disrupting criminal, fraudulent and non-compliant activity whilst supporting decision making at all levels?

The New Zealand Customs Service (Customs) is responsible for protecting New Zealand against threats to the border, facilitating the legitimate movement of people and goods and collecting customs and excise revenue on behalf of the Crown.  

In response to the Government's commitment to addressing the harms caused by illicit drugs in New Zealand, NZ Customs have established a number of key new positions to increase capability and disrupt the importation of illicit drugs into the country.

Human Intelligence is a vital intelligence stream that supports the Customs Mission and the C2020 Strategy including being Intelligence led.

Working with the New Zealand Customs Service (NZCS) Human Source Unit (HSU), the Human Intelligence Collection officer will be part of interesting and challenging work.  The role involves protecting our border by meeting a range of contacts and sources to produce high impact intelligence.  We target the people and organisations behind illicit activity, as well as the commodities - this role therefore requires a high level of resilience and proactivity. The position holder reports directly to the Supervising Customs Officer for HSU.

The successful applicant will ideally have:

Personal Attributes:

  • Excellent interpersonal skills
  • High level of motivation and pro-active worth ethic
  • Strong mission focus with a professional, can-do and collaborative approach
  • Flexibility and resilience to undertake a wide variety of tasks.

Knowledge and Experience:

  • Experience in motivating, collaborating with, and influencing others to achieve results
  • Experience in Human Intelligence Collection
  • Strong communication skills, verbal and written with the ability to appeal to a wide audience
  • Experience in/knowledge of covert investigations

Joining Customs

To join Te Mana Ārai o Aotearoa in any role you must be a New Zealand citizen or permanent resident*. Due to the nature of Customs' work all candidates must have a clear Police record. Organisational Security clearances are mandatory and are conducted by Customs before job offers are made. Due to the nature of this role, the successful candidate must be able to obtain and maintain a security clearance at TOP SECRET level.  Successful applicants are also required to pass a drug test, PCT and medical assessment and hold a full driver licence.

(*) You need to have continuously resided in New Zealand for the last 10 years, or in one or more of the following countries: Australia, Canada, United Kingdom or United States.  You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.  We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. New Zealand Customs Service | Te Mana Ārai o Aotearoa also support flexible working arrangements.

To apply for this role please apply online at by submitting a CV and cover letter that demonstrates your ability to meet the requirements of the role as set out above and in the position descriptiion.

Interviews will be held during the week of the 17th December 2018. The salary range for this role is $67,245 - $86,075.

For further information about this role please contact Ali Ward, Senior Recruitment Advisor at

Applications close at midnight on Wednesday 12 December 2018

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