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Team Leader Investigations, Drug (Supervising Customs Officer)

New Zealand Customs Service
Job Category:
Auckland - Auckland Central
Job Type:
Ongoing - Full Time
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Job Description

Do you want to contribute to a New Zealand that is safe, thriving and economically vibrant?

Do you want to play a part in disrupting criminal, fraudulent and non-compliant activity whilst supporting decision making at all levels?

The New Zealand Customs Service (Customs) is responsible for protecting New Zealand against threats to the border, facilitating the legitimate movement of people and goods and collecting customs and excise revenue on behalf of the Crown.  

In response to the Government's commitment to addressing the harms caused by illicit drugs in New Zealand, NZ Customs have established a number of key new positions to increase capability and disrupt the importation of illicit drugs into the country.

We are currently seeking a Team Leader within the Customs Investigations Unit in Auckland. The role will require the leading and development of teams of investigators across either the Drugs investigations teams, which are responsible for investigating serious border related criminal offending relating to the importation and exportation of controlled drugs and the offshore disruption of transnational drug syndicates.

The successful applicants will be responsible for providing strong people leadership skills and supporting their staff by maintaining ongoing training and development, as well as working closely with the Customs Technical Specialists to ensure operational objectives are achieved. The role reports directly to the Chief Customs Officer (CCO) and will be responsible for assisting the CCO with the overall direction and leadership of the Investigations teams they are responsible for.

To be successful in this role you will:

  • Have skills and experiences in leading others, either through team leadership, or coaching and mentoring others.
  • Be experienced in establishing and maintaining relationships with others to achieve win-win outcomes.
  • A strong focus on continuously working towards a healthy and safe work environment.
  • Be physically fit

Applicants must meet certain criteria, including passing a medical test, drug test, the police Physical Competency Test (PCT), and a competency based interview which includes a scenario assessment.

Applicants must also be a New Zealand citizen or permanent resident, hold an unrestricted and valid driver's licence, undergo a police check and be able to meet the requirements to hold a Secret level security clearance.

Joining Customs

To join Te Mana Ārai o Aotearoa in any role you must be a New Zealand citizen or permanent resident*. Due to the nature of Customs' work all candidates must have a clear Police record. Organisational Security clearances are mandatory and are conducted by Customs before job offers are made. Due to the nature of this role, the successful candidate must be able to obtain and maintain a security clearance at SECRET level.  Successful applicants are also required to pass a drug test, PCT and medical assessment and hold a full driver licence.

(*) You need to have continuously resided in New Zealand for the last 10 years, or in one or more of the following countries: Australia, Canada, United Kingdom or United States.  You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.  We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. New Zealand Customs Service | Te Mana Ārai o Aotearoa also support flexible working arrangements.

To apply for this role please apply online at by submitting a CV and cover letter that demonstrates your ability to meet the requirements of the role as set out above and in the position description.

Interviews will be held during the week of the 17th December 2018. The salary range for this role is $76,078 - $97,388.

For further information about this role please contact Ali Ward, Senior Recruitment Advisor at

Applications close at 9am on Friday 14 December 2018


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