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Team Leader Investigations, Drugs (Supervising Customs Officer)

New Zealand Customs Service
Job Category:
Defence, corrections & security
Auckland - Auckland Central
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

The New Zealand Customs Service protects and promotes New Zealand through world class border management. We promote New Zealand's international trade, collect Crown revenue, and enforce the law by identifying and seizing prohibited imports and exports. We also make sure that lawful travellers and items can move across our border as smoothly and efficiently as possible.

Our Māori name - Te Mana Ārai o Aotearoa - translates as "the authority that screens and protects New Zealand".

As Team Leader Investigations, Drugs (SupCO), you'll be responsible for leading and developing a team in the Drug Investigations team, responsible for investigating serious border related criminal offending relating to the importation and exportation of controlled drugs, offshore disruption of transnational drug syndicates.

You'll provide strong people leadership and support to staff by maintaining ongoing training and development, as well as working closely with the Customs Technical Specialists to ensure operational objectives are achieved.

The Team Leader (SupCO) role reports directly to the Chief Customs Officer (CCO) and will be responsible for assisting the CCO with the overall direction and leadership of the Investigations team they are responsible for.

To be successful in this role you must:

  • Have skills and experiences in leading others, either through team leadership, or coaching and mentoring others.
  • Successfully pass the Officer Safety and Tactics (OST) and arrest training and complete annual refresher training.
  • Work full-time and flexibly to enable Investigations coverage 24/7 when operationally required.
  • Be able to work and travel at short notice, working overtime where required. Officers will also be scheduled 'on-call' for specified periods of time and must be available during that time to return to work.
  • Be physically fit

Joining Customs

To join Te Mana Ārai o Aotearoa in any role you must be a New Zealand citizen or permanent resident*. Due to the nature of Customs' work all candidates must have a clear Police record. Organisational Security clearances are mandatory and are conducted by Customs before job offers are made. Due to the nature of this role, the successful candidate must be able to obtain and maintain a security clearance at SECRET level.  Successful applicants are also required to pass a drug test, PCT and medical assessment and hold a full driver licence.

(*) You need to have continuously resided in New Zealand for the last 10 years, or in one or more of the following countries: Australia, Canada, United Kingdom or United States.  You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.  We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. New Zealand Customs Service | Te Mana Ārai o Aotearoa also support flexible working arrangements.

To apply for this role please apply online at by submitting a CV and cover letter that demonstrates your ability to meet the requirements of the role as set out above and in the position description.

Interviews will be held during the week of the 17th December 2018. The salary range for this role is $76,078 - $97,388 per annum.

For further information about this role please contact Ali Ward, Senior Recruitment Advisor at

Applications close at 5pm on Sunday 16 December 2018


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