Menu




<< Back to Search Results

Team Leader

Employer:
NZ Defence Force
Job Category:
IT & computing
City/Town:
Wellington - Wellington
Region:
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
12-Jun-2019
Closing Date:
21-Jun-2019
File Attachment:
No File Attached
File Links:
Employer Website:

Job Description

What you will do
 
As the Service Support Team Leader you will manage a team of eight, made up of Service Support Analysts and Service Support Technicians. You will be responsible for:

  • Achieving team KPIs;
  • Ensure customers are receiving appropriate assistance and advice;
  • Manage and maintain the knowledge base of common issues and solutions;
  • Manage rosters, staffing levels and shift supervision for the team;
  • Maintain and update processes, procedures and policies;
  • Manage and maintain the knowledge base of common issues and solutions, ensure it's always updated and appropriate guides are developed to support users.

What we need 

To be considered for this position you will need to demonstrate:

  • Experience in Customer service;
  • Experience in building relationships and managing conflict;
  • Excellent written and verbal communication skills;
  • Knowledge of Citrix, Microsoft Office applications and IT Service Management concepts;
  • Knowledge of service desk toolsets;
  • Experience supporting and managing applications and services on cloud platforms.

This role will be on-call on a rostered basis. You must be available 24/7 when on call. 
On-call allowance and phone provided.
 
Who we are
 
We support more than 14,000 personnel on seven continents, often in geographically remote or hostile environments, using a range of satellite and terrestrial systems. Our core purpose is to provide specialist ICT support to mission and intelligence, as well as providing support to essential corporate functions such as Logistics, Human Resources and Finance. Most importantly, we support our colleagues in the Navy, Army, Airforce and Joint Forces who rely on us for the technology they use on platforms (e.g. planes, helicopters, vehicles, ships and military bases). We operate in operational environments, across a range of domains - including cyber – to ensure New Zealand is protected against external threats.
 
Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.  As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.
 
Why Us
 
By joining our team you are making a great career decision.  A recent staff satisfaction survey highlighted why:

  • Be part of an effective team with freedom and flexibility to do my job;
  • Able to maintain a balance between my personal and working life;
  • Inspired to go the extra mile to help NZDF succeed.

Check out the great benefits for you and your family when you join NZDF!
 
How to Apply

To view the Position Description and to Apply Online please visit our Defence Careers website, or use the links on this page. For further information, contact Michelle Wilson on michelle.wilson@defencecareers.mil.nz
Please note: If you are an existing NZDF employee (excluding contractors) you must apply through our Internal Vacancies site, via the HR Toolkit.

Applications close on Friday 21 June 2019.

Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Higher level Security Clearance

most preferably a NZ citizen who has resided continuously in this country for the last 10 years, OR
is a citizen of, and/or has resided continuously in one or more of the following countries for the last 10 years: either Australia, Canada, NZ, UK or the USA; and has a background history that is verifiable and can be assessed as appropriate by the NZSIS towards a recommendation of suitability for a security clearance at a higher level.

If you do not meet these minimum criteria, we will not be able to accept your application.  

Apply To:

<< Back to Search Results