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Major Incident Manager

Inland Revenue Department
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IT & computing
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Job Description

Major Incident Manager


Inland Revenue is currently undergoing a major transformation which will make tax simpler, more open and more certain for New Zealanders and transform the way we do business. Our innovative and advanced technology forms a vital part of how we are meeting our goals, both with our customers and our own internal staff. Our commitment to maintaining an excellent quality of service, has led to a senior permanent position becoming available for an experienced, analytical and strategic Major Incident Manager to join our ICT Operations business unit.


This position is essential to our ICT Operations. With your sharp analytical ability and previous problem management experience in delivery centric positions, you'll be able to quickly identify both existing and potential risks and interface with your team and the wider business to develop and implement effective, fit-for-purpose solutions.


Showcase your well-developed experience managing significant system outages and crises and take the opportunity to further expand on your leadership and strategic planning skills as you run our major business system, dealing with incident situations from end to end. This position will give you the chance to grow in-depth networks right across IR's national presence and utilise your outstanding communication skills as you connect with your key stakeholders and report on issues & solutions to higher management.


Your resilience and perseverance will be much needed as this job can be challenging in its busy periods. You'll be IR's “go to” person for the management of service resolution for high severity incidents and problems. Utilise our technological advancements as you assemble virtual teams toaddress complex technical incidents, identify root causes and resolve incidents. As a result, you'll have the benefit of seeing the solutions you create and implement having a highly visible and immediate impact on IR's work nationally.


To be successful in this position you will have:

  • Ideally at least 5 years' experience in a delivery centric position, with clear examples of your incident/problem management responsibilities
  • 1-2 years experience working with Cloud technologies
  • Prior experience managing significant system outages and crises, with the ability to report on such issues
  • Prior experience ensuring processes and policies are being adhered to across all levels of the business
  • Experience driving and meeting KPI's
  • A cool, calm and collected approach to developing solutions to time sensitive problems
  • Competent leadership skill to coach and lead a team through issue resolution process in fast paced & busy environments
  • Outstanding communication skill, both written and verbal


Please note that this role will require the successful candidate to be available to work on call for 1 week per month, including weekends.


To apply, please provide your current CV and a Cover Letter outlining the skills, knowledge and experience you can bring to the role, and click on the ‘apply online' button.


If you require further information, please refer to the Job Expectation for this position or reach out to Jamie Scott on 04 890 5697


pplications close at 5.00pm on 25th June 2019

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