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Correspondence Coordinator

  • Bring your strong coordination experience and excellent stakeholder management skills
  • Manage workflows of official correspondence
  • Join a fast-paced and busy team


About us

At the NZ Transport Agency, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for New Zealand. The Transport Agency has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.

The Customer Services team, within our Operations group, provides transport services which support customers to easily meet their legal requirements and get information they need so they can access the road. They operate channels including the call centre, email and social media networks, which provide information and advice on the transport services directly to the customer to assist their decisions. The Customer Response Team responds to approximately 140,000 emails per year and the team also manages Official Information requests and Privacy Act Requests for the wider Operations group.

The role

The purpose of the role is to record and manage the flow of official correspondence within the Operations group, via an email inbox and workflow tools. You will be expected to ensure that good working relationships exist across the Transport Agency and Ministerial Services.

You will work closely with the wider team to ensure deadlines for official correspondence are adhered to and risks are identified and managed accordingly. You will be assertive and confident and able to work effectively with stakeholders at all levels, both across the organisation and externally. This role can be fast-paced so you will be adaptable, able to use your initiative and work well under pressure.

What you will bring

To be successful in this role, you will bring:

  • Experience in the public sector and knowledge of the machinery of government
  • Experience of standard requirements for processing official correspondence
  • Strong plain English writing skills
  • Highly proficient user of MS Office suite of products and experience in using document management systems
  • Ability to work under pressure without compromising standards


Applications close 25 June 2019

For a copy of the position description:

For further information, email:

To be considered for this position you must have a legal right to live and work in New Zealand.


Correspondence Coordinator Ops PD May 2019.pdf (PDF, 801KB)
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