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Senior Complaints Assessor

Employer:
Health and Disability Commissioner
Job Category:
Legal & courts
City/Town:
Auckland - Auckland Central
Region:
Auckland
Job Type:
Ongoing - Full Time
Posted Date:
12-Jun-2019
Closing Date:
02-Jul-2019
File Attachment:
No File Attached
File Links:
Employer Website:

Job Description

Senior Complaints Assessor – Auckland

  • Auckland Based
  • Opportunity to grow potential
  • Lead, coach and manage staff

The Health and Disability commissioner promotes and protects the rights of health and disability services consumers and facilitates the fair and efficient resolution of complaints relating to infringements of those rights.

As a Senior Complaints Assessor reporting to the Team Leader, Complaints Assessment, you will work on complex complaint files.

 

You will be responsible for:

  • Reviewing a caseload of complaint files
  • Achievement of organisational and team targets within set timelines ensuring standards are maintained
  • Monitoring and evaluation reporting
  • Leading, coaching and mentoring staff.

 

You will have previous people management experience including training and development, coaching, and performance management. In addition to this you will have exceptional written and oral communication skills, excellent file management skills and the ability to take responsibility and ensure the work gets done. Previous exposure to a clinical and/or legal environment is an advantage.

 

Applicants must complete an HDC application form in order to be considered.

Please visit the HDC website for the online application form and position description:  https://www.hdc.org.nz/job-vacancies/

 

Address cover letter to: Senior HR Advisor, Office of the Health and Disability Commissioner, PO Box 1791, Auckland 1140.  Email enquiries to recruitment@hdc.org.nz.

 

Applications for this role close at 4.30pm, Tuesday 2 July 2019

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