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Customer Service Officer - PIB

NZ Police
Job Category:
Police & emergency services
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Employer Website:

Job Description

Customer Service Officer

Police Infringement Bureau


Permanent, Full Time

Salary Range $47,726.00 - $64,570.00

Multiple Positions Available

Job Requisition 10070


The Police Infringement Bureau (PIB) contributes to the effort to reduce death and serious injury on our roads under the umbrella of the National Road Policing Centre. It is part of the National Operations Group whose purpose is to deliver 'Our Business' through coordinated national services.


We are building a team of customer service focussed individuals who have an excellent phone manner and pride themselves on delivering excellence.


This role will involve taking calls from the New Zealand public for matters relating to infringement notices processed by New Zealand Police. So, as the call taker, you will need to represent the New Zealand Police and work to solve the call in a timely and professional manner.


On any given day, you could deal with up to 100 calls. Your job will be to provide advice and confidence to our customers, as well as solve their queries. Due to the nature of some of the calls, you may deal with difficult situations and will need to be composed and resilient, in order to provide the most appropriate solution.


Skills & Experience:

  • Solution orientated
  • A clear communicator over the phone and by email
  • Customer-service orientated
  • Resilient to tough customers and situations
  • Committed to solving customer issues
  • Able to think quickly and make sound decisions
  • Taking large volumes of calls
  • Troubleshooting and resolving issues
  • Working in a customer service role, either face-to-face or over the phone


Special Requirements:

  • To apply for this role you must be a NZ citizen or permanent resident


Competencies: - Level 1 Individual Contributor

  • Communicate
  • Solve
  • Deliver


For more information about the above Core Competencies, visit "Our Values" on our website to view our Core Competency Framework: How We Do Things.


Additional Information:

  • Successful applicant must reside in Wellington
  • Candidates will need to complete a range of testing to be successful in appointment of this role
  • Two positions available


To view the position description for this role, please copy and paste the following link in a new browser:


How to apply

To apply for this position, visit


Applications submitted directly through the Government Jobs website are no longer considered and will only be accepted when formally submitted through the New Zealand Police website (link provided above).


Please note, if you are Contractor you must apply through the Police Website and exclude your QID number in your application.


If you are an existing Police employee (excluding Contractors) you must apply through our internal Careers site and include your QID number in your application.


If you have any questions about this vacancy please email the Hiring Manager at prior to the closing date.


Applications close at 5pm on Friday 28th June 2019.

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