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19/285 Customer Services Officer

Department of Internal Affairs
Job Category:
Customer services
Wellington - Wellington
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Type: Permanent
Hours: Full time and Part time
Location: Wellington
Business Group: Services and Access
Branch: Service Delivery & Operations
Salary: $43,784 - $55,332 (pro-rata in part time) 


Service Delivery Night Team, Department of Internal Affairs, Wellington, full-time and part-time

Can you deliver outstanding customer service, but working 9 5 isn t for you? Do you want to make a difference for people, communities and Government?

At DIA, we take pride in what we do, we make it easy and make it work, and we are stronger together.

Our Service Delivery and Operations branch is the face of DIA. Whether we re helping to register births, deaths or marriages, or assisting with passport applications, community grants or civil union and name change registrations, we re dedicated to serving the needs of New Zealanders.

We are improving the ways we deliver our many services, and putting our customers at the centre of everything we do. We re also taking a fresh approach to finding talented people to join us on this journey!

We are seeking those who are confident when dealing with customers, and are motivated to join our vibrant Night Team working either:

1.45pm 10.15pm Monday to Friday


6pm 10.15pm Monday to Friday

There is increasing demand for, and provision of, online services. Our customers have varying degrees of comfort with online services so we need people who are adaptable to change, savvy with new technology, patient, and able to tailor their communications and approach to each customer and their individual situations.

We will teach you how to use our systems and tools. All you need is to bring your great attitude, a strong desire and ability to learn, and an integrity mindset.

Our environment is vibrant, supportive, respectful, improvement-focused and collaborative. We can be really busy too, so strong problem-solving skills and the ability to work well under pressure are a must.

What s in it for you? As well as the reward of knowing you re helping others with services that matter to them, you will enjoy our welcoming and values-based culture. Also, DIA is committed to staff development, as we believe the skills you learn in our service delivery roles are highly valuable and transferable. There are so many opportunities here to expand your experiences and grow a career.

If you are interested in a service delivery role with us, please apply and include a current CV and a customised covering letter stating:

  • Why you are interested in service delivery roles at DIA
  • Why working the available hours would be the right fit for you
  • Whether you are interested in full-time or part-time work
  • What experience and skills you would bring to a service delivery role with us

Successful applicants will be invited to a brief assessment during the week of 1 July.

Please note that it is essential that all applicants have:

  • New Zealand Citizenship (not New Zealand Permanent Residency or a Work Visa)
  • The ability to attain and maintain a satisfactory security clearance

Applications close: 5pm, Thursday 27 June 2019
For more information please contact: Jonathan Goode at
Job description: To review the full job description, please click here. If you are unable to follow the link, please review the full job description on our careers website.

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