<< Back to Search Results

Assistant Customs Officers

New Zealand Customs Service
Job Category:
Customer services
Auckland - Manukau
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
File Links:
Employer Website:

Job Description

We're looking for full time customer service focused people.


At Te Mana Ārai o Aotearoa|New Zealand Customs Service, it's our people that make the difference.


Our belief

Te Mana Ārai o Aotearoa|New Zealand Customs Service is a welcome home and a welcome here.

People are at the heart of what we do. We believe compliance should be easy to do and hard to avoid.


Working at Customs

The New Zealand Customs Service protects and promotes New Zealand through world class border management. We promote New Zealand's international trade, collect Crown revenue, and enforce the law by identifying and seizing prohibited imports and exports. We also make sure that lawful travellers and items can move across our border as smoothly and efficiently as possible. Our Māori name - Te Mana Ārai o Aotearoa - translates as "the authority that screens and protects New Zealand".


Our values

We do what's right | Te Ara Tika

We are guardians | Kaitiakitanga

We value people | He Tāngata

We look forward | Pae Tawhiti


What's involved?

As an Assistant Customs Officer you will based at Auckland International airport and full time hours (8 hours per day - a mixture of early, mid and late starts) on a 6 days on, 3 days off shift rotation.  


Assistant Customs Officers undertake 2 weeks of classroom training and are then deployed to Auckland International airport where you'll have an opportunity to:

  • Interact with passengers, process passports, providing advice and assistance
  • Process goods in/out of Aotearoa which includes note taking, writing reports and data entry
  • Ensure passengers are meeting Immigration requirements



Joining Customs

To work for the New Zealand Customs service, you must be:


A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 5 years and resides in NZ at time of application;


OR a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years and resides in NZ at time of application, but may have been absent from New Zealand for periods of six or more months within the past five years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA. You will be required to provide overseas police certificates for these periods spent outside of New Zealand.


You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level.


Customs looks for people who:

  • Have high levels of integrity, honesty and discretion
  • Have good communication skills and enjoy interacting with people
  • Enjoy working in a team environment


Being a Customs officer means working on shifts including weekends, nights and public holidays.


New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.  We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.



We recommend you click on 'is being a customs officer right for me'?


Ready to apply? Great - visit


Register your details and submit your CV.   


If you have any questions or would like further information, please email


Once we receive your application, we will be in touch to advise on next steps.


Applications close on 26th July at 5pm.


Please note - we cannot accept CVs directly - you must apply via the link above.


Apply To:

<< Back to Search Results