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Relationship Advisor - 12 Month Fixed Term

Tertiary Education Commission
Job Category:
Customer services
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Fixed Term Contract
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Closing Date:
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Job Description

If you're looking for your “why”, then come and join us at TEC. We truly believe in the transformational benefits of education and vocational training and as a result we invest $3 billion a year in tertiary education and training, and seek to lift the aspirations and skill bases of all New Zealanders from ages 7 to 74.

We're looking for a relationship advisor to join us for 12 months. Your purpose is to ensure a high standard of efficient and effective customer focused service, build high levels of satisfaction and trust in TEC by engaging directly with our key customers – tertiary education providers and students.  


What will you be doing?

  • Managing enquiries from customers to ensure they are resolved accurately and professionally
  • Building strong relationships with a portfolio of customers. 
  • Using systems to manage internal and external communications
  • Building business relationships with customers by providing prompt and thorough advice
  • Collaborating across TEC teams to build capability

What will you bring to the role?

  • A passion for, and experience in, proactive customer focused service to service level agreements.
  • Ability to lead to conclusion complex customer support queries, including liaising across the organisation. 
  • Excellent written and verbal communication ability.
  • Ability to work in a fast paced environment with some ambiguity.
  • Ability to be an empathetic, active listener.

What will you get in return?

  • Collaborative and supportive team in an organisation that promotes internal promotion.
  • $75k - $85k, depending on experience.
  • A range of benefits including flexible working options, a wellness programme and the ability to purchase extra leave.


The TEC is an equal opportunity employer and committed to providing a working environment that embraces and values diversity and inclusion. Your unique talents and experience will help us deliver exceptional services to New Zealand. We look forward to your application.

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