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File Management Support Officer

NZ Police
Job Category:
Auckland - Auckland
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

File Management Support Officer


Permanent, Full Time

Salary Range $48,188.00-$65,197.00

Job Requisition 10620


This is a nationally advertised vacancy for the position of File Management Support officer (FMSO) based within Waitemata District.  This role is currently based at Henderson Police station, but will be relocating to Otahuhu in 2020.

The role of FMSO is to provide administrative support to Police across the whole district.

This includes data entry, typing, process and movement of files and provide an excellent customer service to the public

The role requires the use of various Police and standard computer programs

The role is a team based role, in an open plan office involving a 24/7 roster

Training will be provided to the successful applicants by the supportive team around you.



  • Enter, update and report on high volume files/documents/data entry processes
  • Prioritise workflows
  • Manage time effectively to complete multiple files and meet deadlines
  • Excellent customer service skills
  • Good verbal and written communication skills
  • Prepares correspondence for internal and external agencies
  • Conducts appropriate enquiries in respect of files for Official Information and Privacy act requests



  • Demonstrate a thorough knowledge of computer based records, file management and Microsoft office systems
  • Demonstrate proficiency in data entry
  • Demonstrate customer service skills and an ability to work in a team environment


Competencies Level 1 Individual contributor

  • Communicate
  • Deliver
  • Partner


For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


Special Requirements

  • Must be a NZ or Australian citizen OR a NZ resident OR do you have a valid NZ work permit
  • Must be able to work 24/7 (including weekends and holidays inclusive)
  • All shortlisted applicants will be required to undergo a typing test with a minimum typing speed of 35 words per minute


To view the position description for this role, please copy & paste the following link in a new browser:



If this position sounds like you, click APPLY NOW or visit our Police website:  and select ‘Current vacancies' to apply today!



Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website:  and select ‘Current vacancies' to apply for this position.



If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If this position sounds like you, click apply now. You will be required to submit a Curriculum Vitae which provides a brief account of your relevant skills and experience. In addition, you must complete an application form telling us why you are interested in applying for the position and how you meet the Core Competencies of the role, using no more than 4000 characters (including spaces), approximately 600-650 words per section. For further assistance, please click here.


If you have any questions about this vacancy please email Kelly-Maree Coll at  


Applications close at 5pm, Thursday 25 July 2019

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