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Associate Director ICT Infrastructure and Operations

Massey University
Job Category:
Manawatu - Wanganui - Palmerston North
Manawatu - Wanganui
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Finance and Technology
Palmerston North

For more than 80 years, Massey University has helped shape the lives and communities of people in New Zealand and around the world. Its forward-thinking spirit, research-led teaching, and cutting-edge discoveries make Massey New Zealand's defining university.

ITS is responsible for the provision, maintenance and support of information and communication technology for staff and students at Massey University. Spanning three campuses, Auckland, Palmerston North and Wellington, we currently employ over 3,500 people, both full- and part-time. Approximately 18,000 students are enrolled across those campuses, with an additional 17,000 students enrolled as national and worldwide distance learning (extramural) students.

Leading the ITS - Infrastructure, Support and Operations team, you will have eight direct reports and overall responsibility for circa 80 - 100 staff. This is a challenging and exciting time to join the ITS team as we transition to a digital university. You will lead the operational planning for the ICT Infrastructure and Operations team, ensuring it aligns with the University and ITS strategic plan.

Key accountabilities include the following:

  • People leadership
  • Relationship management/ strategic engagement
  • Planning and performance Continuous improvement
  • Delivery
  • Monitoring and reporting

You'll have:

  • leadership experience within a large Information Technology department
  • extensive experience with managing a full range of ICT service delivery, business development or client management areas and working with diverse and sometimes conflicting stakeholder needs
  • extensive experience with complex software applications, databases and IT infrastructure environments
  • extensive experience in managing large, cross-functional teams or projects and influencing senior Executives and key stakeholders
  • experience leading the technical aspects of digital/ IT transformation
  • a project management qualification, e.g. PRINCE2, agile or combo
  • experience within a tertiary education institution (preferable).

What's on offer?

This is a full-time position based in Palmerston North, the centre of the Manawatu, New Zealand, offering a wonderful, affordable lifestyle and excellent educational opportunities for all ages, from pre-school to tertiary. Whilst the career opportunities here are impressive, we think you will be just as enticed by the life you could have in Palmerston North's beautiful environment. Our vibrant city has so much to offer. There may be some relocation assistance made available to the successful applicant. This offer would only be extended to applicants currently living in New Zealand.

In addition to a salary, Massey also offers the following:

  • Up to 6.75% employer contribution to the UniSaver superannuation scheme
  • Five university holidays per year in addition to your annual leave
  • Subsidised Southern Cross Healthcare plan for you and your family
  • Discounted membership to our fully equipped recreation centre and gym facilities
  • Access to a wonderful on-Campus crèche/day care facilities for dependents of staff
  • Comprehensive professional development and training programme
  • University staff study provisions

We embrace diversity, talent and performance and provide staff and students with an extensive range of opportunities to develop intellectually, professionally and personally. We recognise the importance of being a Te-Tiriti-led organisation; and in 2017, Massey University took the bold step to be Tiriti-led. Our 2018-2022 Strategy positions the University as 'role-modelling excellent practise as a Tiriti o Waitangi-led institute'. Apply! If you have what it takes and are ready to be an influential contributor in the strategic direction ITS takes at Massey, we want to hear from you.

For further information, or a confidential discussion, please contact Nicki Robinson - Staff Recruitment Advisor at or telephone 04 801 5799.

Otherwise, please apply now with a current CV and a cover letter.

Interviews will commence the week beginning 1 September 2019.

Applications close: 12 August 2019
Reference number: FT_ITS_337_07/19

For further information and to apply online, visit:

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