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Case Coordinator - Counties Manukau

Accident Compensation Corporation
Job Category:
Accounting & finance
Auckland - Manukau
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Case Coordinators

  • Based in Counties Manukau
  • Fixed-term opportunities - April 2020

Do you want to join a successful team in helping support injured New Zealanders by minimising the impact of injury and assisting them back to work or independence? If you're keen on a challenging and rewarding career, join us in our Auckland Short Term Claims Centre based in Counties Manukau.

The role of Case Coordinator is an existing role within Client Service Delivery team. We're currently in a new and exciting phase where we are proposing our new future roles and this will mean the role of Case Coordinator will change.

Case Coordinators provide support to our clients who have suffered the type of injury that will slow them down a bit, but not for too long. Case Coordinators work ensuring people's needs are determined accurately and they receive support in a timely manner.

The workflow for a Case Coordinator is fast paced and you will be working with a variety of people and situations. Each day is different. You will be faced with the challenge of utilising your knowledge and networks to produce the best possible outcome for all involved. You will be pivotal in ensuring ACC are providing effective solutions to our clients. Case Coordinators work standard business hours, Monday to Friday and assist our clients with all aspects of their claim.

The role requires a genuine desire to provide the very best service and attitude towards our clients whilst demonstrating empathy, resilience and flexibility to minimise the impact of injury in the journey back to work and independence.

What we look for:

  • Great interpersonal skills and ability to engage with clients, employers, treatment and service providers over the phone
  • Ability to be self-managing and to rigorously plan and organise work to ensure that time frames are met or exceeded
  • Excellent keyboard skills and computer literacy
  • Ability to communicate effectively in writing
  • Proven negotiation and conflict resolution skills
  • Good decision making skills and the desire and ability to communicate this to our client
  • Energy, enthusiasm, motivation and a great attitude towards our clients and colleagues alike
  • Knowledge of the health sector and rehabilitation advantageous but not essential

This role is office based and involves liaising with clients via telephone and email, therefore it's important that you're comfortable working in an office environment with a high level of administration and communication via telephone. You could be a person who has worked in fast paced customer service or administration roles and you're now ready for the next level. You could also be a person with experience in end to end management and now want to really take ownership of your own caseload.

What we can offer

The Case Coordinator role offers a unique opportunity where you will work for an organisation where your contribution is appreciated and recognised. Case Coordinators have a high level of satisfaction through making a positive difference in people's lives.

We offer full training and value staff through on-going development and support. ACC has many other benefits available to staff so what are you waiting for?

The base salary for this role is $57,082. The job is 8 hours per day, Monday to Friday, worked between 8am and 6pm.

At ACC, we recognise that diversity, inclusion and accessibility is important to our business. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Our culture enables us to create an environment of involvement, respect and connection with the communities where we work - benefitting individual employees and all our clients across New Zealand.


To date the organisation has consulted with our employees on a proposed new model, roles and ways of working which were confirmed late last year. Over the next 12 months, we'll be progressing some changes that we have recently confirmed with our people, some of which will involve rolling out new roles and ways of working across the country. As part of these changes we have confirmed that the role you have applied for will look different in the future state.

Applications will close Sunday, 21 July 2019.

Applications will only be accepted when formally submitted through our Career Website.

If you have any questions about the role, please contact

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