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Service Designer - Employment

Ministry of Social Development
Job Category:
Customer services
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Fixed Term Contract
Posted Date:
Closing Date:
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Job Description

Service Designer - Employment


  • Improve the design and delivery of work to achieve employment objectives
  • Produce quality visual outputs to support business needs using presentation tools
  • Provide advice on design options and products to develop customer-centric solutions
  • Fixed Term/Secondment June 2020, Wellington based


This rare design role provides an opportunity to support MSD's employment programme of work by developing, designing, and delivering visual outputs.


We are a small, dynamic team of specialists supporting the business to think, create, plan and deliver better outcomes across MSD's employment responsibilities. Our evolving work programme is a change vehicle to improve delivery capability of organisational employment responsibilities. Change initiatives span improvements to operations, processes, data and systems, people capability, and performance measurement.


You'll need to be able to see the big picture, synthesise vast amounts of information, apply critical and future-state thinking, simplify complexity and be familiar with design techniques. You will need to demonstrate capability using design tools such as InDesign, Visio, and PowerPoint.


The core competencies needed in this role are:


  • Strategic design and strategic thinking
  • Solution design, ideally with technology literacy
  • Analytical insights
  • Stakeholder engagement
  • Planning, and project / programme management


If you are:


  • self-motivated, action-oriented, and a multi-tasker
  • have high presentation skills
  • interested in learning more about the public employment system
  • want to be part of a collaborative and supportive team; this is the role for you!


How to Apply


To apply, click the 'Apply Now' button, complete the online application form and submit your CV and Cover Letter outlining your suitability for this role.


All applications must be made online. If this is not possible or if you have any queries, please contact us at


Please note; this is a temporary role and there is no position description.


Applications close 5.00pm Wednesday 28th August 2019

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