<< Back to Search Results

Team Leader Claims Assessment - Auckland - Permanent - Full time

Ministry of Social Development
Job Category:
Social, welfare & community
Auckland - Takapuna
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
File Links:
Employer Website:

Job Description

Team Leader Claims Assessment, Auckland (Takapuna), Permanent, Full time


Lead a high-performing team to provide an exceptional quality claims assessment service that supports claimants of abuse or neglect in State care.


  • Newly established role leading a team focused on analysing complex information to inform recommendations for redress
  • Previous people management experience in a complex environment
  • Innovative Ministry, experiencing transformative, cultural change.


About the Historic Claims Group


MSD is responsible for the Historic Claims process.  The Historic Claims team work with people who have been abused in State care, in particular the care of Child, Youth and Family and its predecessors, to address their concerns without them needing to resort to civil litigation.


MSD recently reviewed the way the historic claims process worked, carrying out a robust and far reaching consultation with current and previous claimants and key stakeholders. This has resulted in a commitment to growing and adjusting the Historic Claims team with a focus on operating within the principles of Tikanga Māori; Mana, Aroha, Whakapapa, Whānaungatanga, Manaakitanga and Pono. 


We are now recruiting the core members of the team.  This team will be made up of highly culturally-responsive people who are specialists in their field.


About the role


The Team Leader Claims Assessment leads a high performing team and is responsible for work allocation, team wellbeing and service quality. The Claims Assessment team evaluates information relevant to the claimant's time in care and provides recommendations to support decision making around getting the right outcomes for people. Senior/Claims Assessors read and analyse large amounts of personal and sensitive information about people who have been in the care of the State, including about what lead them to be placed in State care and what happened during that time. Critical to this role therefore is a focus on team wellbeing and on-going support in an often challenging environment.

Skills competencies and experience for the position are to include:


  • Experience leading a team with a focus on providing support/help to the public ideally working with sensitive and potentially uncomfortable information
  • Significant experience in working in areas responsible for reviewing and interpreting large amounts of complex information, and using this information to inform decision making
  • Experience in leading an analytical or decision support function
  • Experience in providing support and pastoral care to staff
  • Understanding of leading and motivating people through change
  • Demonstrated evidence of a commitment to the Treaty of Waitangi and the development of a service that is culturally responsive and incorporates tikanga Māori


If this sounds like you, please apply!


The remuneration band for this position is from $100,014 to $125,018 based on the skills and experience of the successful candidate.


We are expecting to hold interviews between 10 and 12 September and have a tentative start date of early/mid-November. The successful applicant will also be expected to work out of the Wellington office for the first couple of weeks.


If you would like to know more about this role, please send us an email to:


For more information about the Historic Claims group click here


About the Ministry of Social Development


The Ministry of Social Development (MSD) is the lead agency for the social sector. Our purpose is Manaaki tangata, Manaaki whānau – we help New Zealanders to be safe, strong and independent. Helping people, whānau, families and communities is at the centre of what we do, working with New Zealanders of all ages to improve their social wellbeing.


Our focus is on:


  • Mana manaaki - building the mana of others and uplifting them in a way that honours their dignity.
  • Kotahitanga - partnering for greater impact; unity, togetherness, solidarity and collective action.
  • Kia takatū tātou- supporting long term social economic development, underpinning our intention to prepare ourselves and those we serve for future realities.
How to Apply


To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the requirements of this job.


All applications must be made online.  If this is not possible or if you have any queries, please contact us at 


Internal MSD employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as an internal candidate.


External candidates – (including Oranga Tamariki—Ministry for Children employees) must apply directly through our MSD careers page at


Closing date: Sunday 1 September 2019

Apply To:

<< Back to Search Results